Events Services Supervisor (Operations Supervisor)

Salary : $77,377.40 - $108,877.76 Annually

Location : Sacramento, CA

Job Type : Full-Time Career

Job Number : 001750-25-CCS

Department : Convention & Cultural Services

Division : Operations

Opening Date : 01 / 07 / 2025

Closing Date : 1 / 21 / 2025 11 : 59 PM Pacific

THE POSITION

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

This position primarily works on-site supporting operations and security staff, and the schedule for this position is driven largely by onsite events. This position is responsible for the overall presentation and appearance of event spaces for trade shows, concerts, performing arts events, social functions, and other events at the SAFE Credit Union Convention & Performing Arts District. This position will oversee and coordinate activities such as event set-up and tear-down, cleanliness, safety, security, and other operations activities related to an event experience. This position will primarily interact with guests, the public, vendors, and other staff to promote and create a positive guest experience, ensure a safe and secure event environment, and resolve guest and event issues as they arise.

IDEAL CANDIDATE STATEMENT

The ideal candidate will be able to provide excellent customer service in all situations and will be comfortable meeting and interacting with guests. The ideal candidate should be familiar with laws, ordinances, codes, and procedures related to event operations and encounters with the public; methods and techniques of facility plan review and analysis; office procedures, methods, and equipment including computer technology, word processing and spreadsheet applications; specialized software programs; and principles of supervision, training, and performance evaluation. Extensive experience in large-scale events set up as well as general experience in janitorial operations, guest services and security within a Convention Center or other large event building such as a hotel is highly desirable.

Under limited direction, an Event Services Supervisor coordinates and supervises event-related services and box office activities for the Sacramento Convention Center; reviews expenses and participates in settlement of expenses; prepares a variety of reports and correspondence.

DISTINGUISHING CHARACTERISTICS

This classification is populated with multiple incumbents who have responsibility for the coordination of specific events. The Event Services Supervisor classification is distinguished from the Events Coordinator classification in that the former has responsibility for several events, while the latter has responsibility for a particular event or a portion of an event. The Event Services Supervisor is distinguished from the Event Services Manager in that the latter classification has responsibility for a major section or events coordination of the Convention Center.

SUPERVISION RECEIVED AND EXERCISED

Limited direction is provided by an Event Services Manager. Responsibilities include the direct and indirect supervision of supervisory, technical, clerical, and maintenance personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

TYPICAL DUTIES

• Supervises and / or coordinates events services or box office activities of the Convention Center in order to meet the needs of the licensee and ensure efficient operation of Community Center events; ensures that all necessary services and preparations are in order and scheduled; responds to facility user complaints and inquiries.
• Provides information regarding the facility's capabilities and services to users and potential users of the Center; determines equipment, personnel, and other services required for events; calculates estimates and final costs to user for equipment, personnel, and other services;

prepares cost settlement data.

QUALIFICATIONS

Knowledge of :

Skill in :

Ability to :

EDUCATION AND EXPERIENCE

Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be :

Experience :

Three years of experience in the overall operations involved in the preparation for, and presentation of, convention and entertainment events including the supervision of personnel and coordination of activities.

Education :

A Bachelor's degree in business administration, public administration, or a closely related field.

Substitution :

Additional experience in public relations or entertainment facility management, or hotel events planning, may substitute for education on a year-for-year basis.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university / college transcripts and degrees should be submitted with your application and will be required at the time of appointment Unofficial documents and / or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently , including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note : Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours / week ).

3. Screening Committee : (Pass / Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

4. Interview Process : Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.

5. Conditional Hire : Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan / fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and / or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.

QUESTIONS : For questions concerning this job announcement and the application process :

Bilingual Pay

Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act

The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and / or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer

The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules :

Union Contracts :

Salary Schedule :

APPLICATION : I understand my application must meet the minimum qualifications for consideration of employment with the City of Sacramento. The experience I list in the duties area of the "Work Experience" section of the employment application will be used to determine if I meet the minimum qualifications as stated on the job announcement. A resume, responses to the supplemental questions requiring a narrative response, employment history listed elsewhere in the application or attachments will not substitute for the information required in the "Work Experience" section of the employment application. Position / job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Note : Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours / week).Please refer to the City of Sacramento's Applicant Resources Page for Screening Instructions :

PROOF OF EDUCATION : To qualify for this classification you may use any combination of education and / or experience as listed to provide required knowledge, skills, and abilities.I understand proof of education such as, but not limited to, university / college transcripts and degrees should be submitted with my application and will be required at the time of appointment if I am using education to qualify for this position.Please refer to the City of Sacramento's Proof of Education Requirements () for information on accepted documentation.

EDUCATION CONFIRMATION : If I am using education to qualify for this position, I attest I possess or will possess the following level of education by time of appointment if I am selected for this position.

SUPPLEMENTAL QUESTIONNAIRE : The answers to the questions below will be reviewed by the hiring department along with the information provided in your employment application. Therefore, your answers must be consistent with your employment application information (especially in the "Education" and "Work Experience" sections), must be unambiguous, and must contain sufficient but concise detail and organization. A resume will not be accepted in lieu of completing this Supplemental Questionnaire. Lack of clarity, incomplete or inconsistent information, and / or disorganized presentation may negatively affect the hiring department's review of your Supplemental Questionnaire. I understand and agree to the above instructions.

Describe your experience working within security, guest services, event set-up operations and / or janitorial services, including the number of employees and types of systems under your supervision.

Describe your experience with negotiating and / or maintaining contracts for general labor and janitorial service agreements, including any experience in purchasing set-up or janitorial equipment.

This position is event driven and as such, often requires on-site work both evenings and weekends. Are you available to work both evenings and weekends when needed?

Required Question

Salary : $77,377 - $108,878