IT Product Analyst III - Application Support

• Aligns technology solutions with department or enterprise business strategies across multiple enterprise product groups and systems comprised of complex or enterprise-wide business processes.
• Works with client departments to analyze, identify, and capture business problems and then design and determine acceptable solutions.
• Leads complex department or enterprise planning efforts and translates business requirements into functionality and features across multiple product groups and enterprise systems.
• Guides team decision making and provides business partners with an accurate and basic view of challenges to end-user buy-in and then designs and monitors change management activities.
• Communicates business needs of the client department to the technical product team.
• Identifies opportunities for business-led delivery.
• Educates Engineers on a project or product's context, and effectively collaborates with geographically distributed teams.
• Provides guidance to Product Managers and Department Management to minimize the amount of product investment divergence from target architecture.
• Coaches and recommends training programs to target specific areas of improvement.
• Establishes enterprise standards and develops and leads communications regarding policies and standards.
• Reviews and edits communications of more junior analysts.
• May oversee medium to large scale projects.
• Performs related duties and fulfills responsibilities as required.

• Bachelor's degree from an accredited college or university
• Six (6) years of relevant technical and business work experience

• Aligns technology solutions with department or enterprise business strategies across multiple enterprise product groups and systems comprised of complex or enterprise 'wide business processes.
• Works with client departments to analyze, identify, and capture business problems and then design and determine acceptable solutions.
• Leads complex department or enterprise planning efforts and translates business requirements into functionality and features across multiple product groups and enterprise systems.
• Guides team decision making and provides business partners with an accurate and basic view of challenges to end-user buy-in and then designs and monitors change management activities.
• Experience leading agile efforts.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks.  If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing.  Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

• Knowledge of strategic planning and change management
• Knowledge of agile processes, tools, and frameworks
• Knowledge of information gathering, planning, and organizing methods and principles
• Skill in coaching others on new technology
• Skill in obtaining requirements and performing testing
• Skill in interpersonal communications
• Skill in using data visualization techniques and tools
• Skill in fundamental analytical and conceptual thinking
• Skill in technical writing
• Ability to conduct research
• Ability to perform all the essential functions of the position, with or without accommodations
• Ability to work in an office environment

Salary : $85,896 - $128,844