What are the responsibilities and job description for the Police Dispatch Supervisor position at City of San Bernardino, CA?
Why Join Team SB
Are you an experienced public safety dispatch communications professional seeking growth and development?
We invite you to join the City of San Bernardino Police Department as a Police Dispatch Supervisor!
We invite you to join the City of San Bernardino Police Department as a Police Dispatch Supervisor!
About the City:
As a future member of our team, you'll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California's Inland Empire, San Bernardino is the county seat and largest city in the region, home to more than 222,000 residents. Its rich history — shaped by Native American, Mexican, and Spanish influences — continues to inspire the city's evolving identity.
San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It's a place where public service careers are supported by a strong sense of community and purpose — and where motivated professionals can grow, contribute, and be part of something meaningful.
As a future member of our team, you'll be joining a city with deep roots, cultural diversity, and exciting momentum. Located in the heart of Southern California's Inland Empire, San Bernardino is the county seat and largest city in the region, home to more than 222,000 residents. Its rich history — shaped by Native American, Mexican, and Spanish influences — continues to inspire the city's evolving identity.
San Bernardino offers access to major transit corridors, natural beauty, and a wide range of housing and lifestyle options. It's a place where public service careers are supported by a strong sense of community and purpose — and where motivated professionals can grow, contribute, and be part of something meaningful.
About the Position:
The Police Dispatch Supervisor oversees, assigns, and participates in dispatching Police and other City personnel. This role includes monitoring, supervising, and ensuring work quality and compliance with established policies and procedures. This position will require working a varied work shift that includes evenings, weekends, and holidays.
The Ideal Candidate:
- Supervisory Skills: Ability to plan, schedule, supervise, and evaluate the work of assigned staff. Proficiency in performance evaluation, coaching, and taking disciplinary actions.
- Communication and Coordination: Expertise in monitoring and overseeing communications between callers, dispatchers, and police units. Strong skills in resolving complaints and assisting with complex or non-routine calls.
- Technology Proficiency: Knowledge of dispatch equipment, including computer-aided dispatch (CAD) systems, automated telephone systems, and 800 MHz radio systems.
- Geographic Knowledge: Familiarity with the geography of the City, including the location of streets, specific buildings, trouble areas, and hazards.
- Administrative Skills: Knowledge in managing payroll, scheduling, and related administrative details for dispatch staff.
What You'll Be Doing Here
- Incumbents are responsible for overseeing all aspects of the Police Department's emergency and non-emergency telephone and radio communications operations on an assigned shift.
- Plans, schedules, supervises, and evaluates the work of assigned staff; develops, implements, and monitors work plans to achieve assigned goals and objectives; contributes to the development and monitoring of performance against the annual Communications budget.
- Evaluates the performance of assigned staff; regularly monitors performance, provides coaching for improvement and development, recommends compensation, and takes disciplinary action, up to and including termination, to address performance deficiencies.
- Monitors, assesses, and oversees communications between callers, dispatchers, and police units to ensure accurate and efficient relay of information; checks the status of police units to ensure availability for case assignment.
- Investigates and resolves complaints regarding subordinate performance and service levels; assists and supports dispatchers with the most complex or non-routine calls.
- Reviews new technology for use in the Police Communications Center; identifies problems with computer hardware and helps specify the parameters of new systems; coordinates the implementation of computer, telecommunications, and radio technology.
- Receives "911" and non-emergency calls; provides information, routes calls, and enters information into the police computer-aided dispatch (CAD) system; evaluates, prioritizes, and sequences incoming information and determines the number and type of units to send to an incident; dispatches police personnel and equipment to incidents according to established procedures; maintains radio contact with police units on assignments and notifies other departments of needed support services.
- Federal, state, and local laws, regulations, and court decisions applicable to assigned areas of responsibility.
- Techniques, procedures, and terminology used in the operation of a public safety communications center, including telephone and radio communication.
- Department nomenclature and designations for police units available for dispatch, and all relevant verbal or electronic dispatch codes.
- Principles and practices of effective supervision to manage and lead a team effectively.
- City human resources policies and procedures and labor contract provisions to ensure compliance and proper management of personnel.
- Criminal and vehicle statutes and ordinances relating to communications support for law enforcement, and law enforcement procedures and practices.
- Organizing, prioritizing, and directing the operation of the police communication center.
- Analyzing situations accurately and executing the correct dispatch calls under both emergency and non-emergency circumstances.
- Documenting facts and circumstances accurately, thoroughly, and clearly under pressure of multiple emergency call situations.
- Working rapidly under stress and exercising good judgment in emergency situations.
- Effectively operating telephone, two-way voice radio console, computer terminal, and other related telephone equipment or systems in the communications center.
- Eliciting information to assess, explain, and understand situations from callers.
What You Need to Qualify
High School diploma or G.E.D.;
AND
At least three (3) years of progressively responsible public safety dispatch communications experience, at least one (1) of which was in a lead capacity; or an equivalent combination of training and experience.
AND
Licenses, Certifications, and Equipment:
- A valid State driver’s license is required.
- Typing speed of 30 words per minute is required.
- Successful completion of P.O.S.T. Public Safety Dispatcher course.
Physical Requirements and Work Environment:
Employees work in a communications dispatch center, and the noise level is generally loud except during periods of low dispatch activity. High activity periods, escalated calls from difficult individuals and intense response situations can create highly stressful working conditions. While performing the duties of this job, the employee is regularly required to sit for prolonged periods; talk and hear, both in person and by telephone/radio; use hands repetitively to manipulate, handle, and feel computers and standard business equipment; and reach with hands and arms. The employee is frequently required to stand and walk and may be required to lift and carry supplies and materials weighing up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Hearing abilities required by this job include the ability to hear in the normal audio range by telephone/radio and to differentiate operating equipment sounds.
Recruitment Timeline
This recruitment will close on Sunday, April 27, 2025, or until a sufficient number of applications have been received.
Applications review: Week of Monday, April 28, 2025
1st Interview: (To be Determined)
How to Apply and What to Expect Next
City Benefits:
The City of San Bernardino offers a generous benefit package. Click the benefits tab above to access the General Unit Benefit Flyer!
How to Apply and What to Expect:
To be considered for this position, please submit a completed job application along with responses to the Supplemental Questionnaire. Your responses should clearly outline your professional experience and qualifications. Please note: resumes will not be accepted in place of the required application or supplemental materials.
Qualified applicants will be placed on an eligible list. Top candidates may be referred to the hiring department for further consideration. All communication regarding your application status and next steps will be sent via email only—please ensure your contact information is current and check your inbox regularly.
Pre-Employment Process:
The selection process may include, but is not limited to:
- Application Review
- Personal History Statement and Pre-Background Interview Questionnaire Packets
- Oral Exam
- Background Investigation with the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI)
- Background Investigation with Investigator
- Pre-employment Medical Exam, including drug test
- Psychological Evaluation
- Employment/Professional Reference Check
The City of San Bernardino reserves the right to adjust the selection process as needed to meet administrative or operational requirements.
E-Verify Participation:
The City of San Bernardino participates in the E-Verify program. In compliance with federal law, all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States. Accordingly, the City will provide information from each new employee’s Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States. For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website at www.uscis.gov.
Disclaimers:
The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy, which may impact hiring decisions if an applicant has relatives currently employed by the City. In compliance with the Americans with Disabilities Act (ADA), the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation, please contact the Human Resources Department directly at (909) 384-5104. For information regarding employee rights under the Family and Medical Leave Act (FMLA), please refer to the attached PDF: Employee Rights under FMLA (PDF) (Download PDF reader)(Download PDF reader). Please note that smoking is prohibited in all City offices, vehicles, and designated areas.
This bulletin is intended for informational purposes only and does not constitute a contract, expressed or implied. Its contents may be modified or withdrawn without prior notice.
The San Bernardino Police Department is an equal opportunity employer and is committed to creating and maintaining a work environment that is free of all forms of discriminatory harassment, including sexual harassment and retaliation (Government Code §12940(k); 2 CCR 11023).
For questions regarding this recruitment, contact Human Resources at 909-384-5104 or email Stephanie Rivera at rivera_es@sbcity.org.
Additional information is available at www.sbcity.org.
The City offers an attractive Middle-Management Unit benefit package, that includes:
