What are the responsibilities and job description for the Police Services Representative position at City of Springfield, MO?
Description
Join our Police Department as a Police Service Representative and make a positive impact in our community! This is a great opportunity to support the department and provide excellent customer service to the public.
We will be accepting applications until Wednesday, January 29th, 2025.
What you'll do:
- Communicating with individuals in-person and over the phone, writing police reports.
- Managing, maintaining, and reviewing police records.
- Utilize computer systems and databases for data entry, information retrieval, and tracking.
- Strong multi-tasking and communication skills.
- High attention to detail especially with written and verbal communication.
- Ability to maintain a high-level of confidentiality and utilize good discernment and decision-making.
- Teamwork: our team collaborates regularly and cross trains.
- Benefits: pension & health insurance provided at no cost to the employee, generous leave time, free gym with upgraded equipment, and more!
- Professional Development: we want our employees to grow through training, tuition reimbursement, and more.
- Sunday - Thursday or Tuesday - Saturday:
- 1st Shift: 7:00 a.m. - 3:00 p.m.
- 2nd Shift: 3:00 p.m. - 11:00 p.m. ($1.00/hr shift differential)
- 3rd Shift: 11:00 p.m. - 7:00 a.m. ($1.50/hr shift differential)
There are no exceptions or guarantees made regarding shift assignment. Applicants must be open and available for any shift if applying for this position.
Qualifications and Requirements
Experience, Education, and Training
- Requires a minimum of 2 years' experience in a customer-oriented atmosphere or in a high-volume customer call center
OR
- Possession of 30 semester credit hours from an accredited college or university in Criminal Justice, Law Enforcement, Office Systems, Business Administration or related area;
OR
- Any combination of education and experience that would provide the incumbent with the necessary knowledge, skills and abilities.
Licensing/Certification
- Ability to obtain and maintain state certification as a MULES terminal operator as required by departmental assignment.
- Ability to obtain and maintain Notary certification with the state of Missouri as required by department assignment.
- Incumbent must possess a valid Driver's License in order to operate a vehicle for the purpose of completing job duties depending on assignment.
Miscellaneous Requirements
Must be able to successfully complete an intense security background investigation including a credit check; must possess no felony convictions, no misdemeanors, arrests, or other convictions that would prevent the ability to be MULES certified or access the CJIs database; must be able to work any assigned shift with varying days off.
Functions
For more information about the essential functions and other requirements, please see the job description.
Other Requirements
- The testing and selection procedure includes the following elements: a computer skills and typing test, interview, and comprehensive background investigation. Applicants must pass every phase of the testing selection process in order to be considered eligible for hire.
Equal Opportunity Employer/Disability and Vet
All interested candidates MUST complete the City of Springfield on-line application in its entirety. The candidate profile must include all employment history with accurate and complete information prior to submission. Resumes alone will not be accepted as the application, but they may be submitted as supplemental documentation.
