What are the responsibilities and job description for the Police Records Technician position at City of Victoria, TX?
JOB SUMMARY
Under general supervision, the Police Records Technician performs all general and specialized clerical work for Records Division for the City of Victoria Police Department.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Answers phones and provides information or redirects calls to appropriate personnel or department; responds to internal and external requests; collects and distributes mail to various City departments.
- Sorts and scans paper documents into appropriate computer system; makes copies and forwards to necessary agency or personnel.
- Uploads photos; reviews case supplements; adds or changes charges as requested by officers or detectives; closes cases instructed; forwards cases to the appropriate personal or cooperating agencies.
- Verifies and logs paper documents scanned and entered in the system; makes appropriate redactions for requested information; performs quality control of reports and data entry; completes necessary redactions on records.
- Inputs information, such as crash reports to our online service.
- Conducts background security checks for the different branches of the military, DPS, CPS, FBI, office personal, and community members; schedules Police escorts for funerals and oversized loads.
- Performs related duties as required or assigned.
PHYSICAL AND ENVIRONMENTAL CONDITIONS
Work is performed in a standard office environment
REQUIRED QUALIFICATIONS
Education, Training, and Experience Guidelines
High school diploma or GED equivalent AND two (2) years of general office or clerical experience; OR an equivalent combination of education, training, and experience.
A valid State driver's license may be required.
Knowledge of:
- Applicable local, State, and Federal laws, codes, regulations, and ordinances.
- General office policies, procedures, and practices.
- Records maintenance and retention practices and procedures.
- Customer service principles, practices, and etiquette.
Skill in:
- Handling and maintaining the confidentiality of sensitive information.
- Organizing work and setting priorities to meet deadlines.
- Interacting tactfully with City staff, outside agencies, and the public.
- Operating a computer and other standard office equipment.
- Typing and entering data with speed and accuracy.
- Maintaining accurate records and filing systems.
- Preparing clear and concise reports.
- Communicating effectively both verbally and in writing.
- Establishing and maintaining effective working relationships.
