Customer Service Representative

Under limited supervision, this position provides constant customer support for all aspects of utility accounts; activates, updates, and closes accounts; maintains paperwork and mainframe database for customer accounts records; heavy interaction with internal and external customers which requires understanding, influencing, and cooperation from the work group and the chain of command. Impact within City's utilities service area; and performs other related duties and special projects as assigned.

$19.02 hourly (pay grade 41)

Excellent Benefits!

High school diploma or GED is required for this position. Education will be verified using the "Education Requirements" listed below. Two (2) years of customer service experience, or any equivalent combination of training and experience.

A current and valid Florida driver's license or State of Florida Identification card is required. A current and valid driver's license or Identification card from any state may be utilized during the application process, with the ability to obtain the State of Florida driver's license or Identification card before the first day of employment.

Education Requirements: To be considered valid (or verified) for position qualification purposes, and consistent with City Hiring Policy 4-5, a High School, GED or equivalent diploma, and all higher education degrees or certifications must have been issued by:

a) a public education institution in the State of Florida or any State or Territory of the United States; or

b) an institution accredited by an accrediting organization that is recognized by the Florida Department of Education or the U.S. Department of Education; or

c) an institution that is accredited by an organization that is recognized by the Council for Higher Education Accreditation (CHEA); or

d) an institution whose degree or certification is accepted by institutions identified in either a, b or c above for the purpose of admission to institutions identified in either a, b, or c above.

International degrees will be evaluated to determine if they satisfy qualification requirements.

Additional Details: The selection process for this position may consist of any, all or a combination of the following tests: evaluation of training and experience, written examination, structured oral interview or other assessment method.

State of Emergency: When normal operations of City departments are suspended or interrupted due to a declaration by the Mayor that a state of emergency exists, all employees will be deemed critical by the City. For the preparation and/or continuation of emergency operations or for special work detail, employees deemed necessary shall be required to work. Employees deemed critical by the City but not needed for the initial preparation and/or continuation of emergency operations or for special work detail may be directed not to report to work, and given paid administrative leave or they may be reassigned to another location that best meet the needs of the City.

If you are interested in applying for this position you may apply online by selecting the Apply Now button at the end of the job posting. Applications must be received in Human Resources by the closing date.

The City of West Palm Beach is an equal employment opportunity employer. The City values the service of veterans to our country, supports recruitment of veterans and veterans' preference will be given in accordance with Chapter 295 of the Florida Statutes for those who met the minimum requirements of the position. Background investigation, physical, and drug and alcohol screening is required as condition of employment.