What are the responsibilities and job description for the Bellman/Valet position at Civana Wellness Resort & Spa?

Job Description

CIVANA’s mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone : happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.

ACCOLADES

2024, 2023, 2022, 2021, 2020 Travel & Leisure World's Best Award - #3 Top Destination Spa
2024, 2023, 2022, 2021, 2020, 2019 USA Today Readers' Choice Award - Top 10 Best Spa Resort
2024 Oprah Daily Hotel O-Wards - Top Wellness Resort to Find 2024 Your (Higher) Purpose
2024 Reader’s Digest - 20 Best Wellness Retreats to Help You Relax and Recharge
2024, 2023, 2022 OpenTable Diners' Choice Award
2023, 2022, 2021, 2020 Conde Nast Traveler Reader's Choice Award - Top Destination Spa in the US
2023 Women’s Health Travel Awards - Best Yoga Retreat in the World
2023 Men’s Health Travel Awards - Top Relaxation Destination
2023 TripAdvisor Traveler's Choice Award
2024, 2023, 2022 U.S. News & World Report - Best Hotels in the US
AAA Four Diamond Rating
AAA Inspector’s Best of Housekeeping Award

WHY YOU’LL LOVE WORKING AT CIVANA

Complimentary access to wellness classes & programming

Team member referral bonus

Affordable health insurance starting the 1st of the month following hire date

Generous Team Member & Friends & Family Resort rates and discounts

401K Matching

IDEAL CANDIDATE

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with an open mind, exceptional interpersonal skills, and attention to detail.

SUMMARY

Responsibilities include assisting guests with luggage, meeting and greeting guests upon arrival and departure, provide assistance to front desk staff, as well as, providing lobby doors coverage. Greeting arriving guests and retrieving their luggage and assisting with parking and retrieving guest cars. Delivering rooms drops, amenities and any other guest or group requests.

ESSENTIAL FUNCTIONS

Greet guests in a friendly manner and offer assistance with luggage

Operate courtesy shuttle

Provide Lobby door coverage

Park and retrieve guest cars in a safe and courteous manner

Baggage handling, delivery, pick up and storage

Offer room escorts and resort tours to arriving guests

Communicate with other departments in a friendly and professional manner

Be aware of local attractions and restaurants and make recommendations to guests

Accurately communicate with other shifts regarding issues arising from day-to-day operations

Deliver room drops, Amenities, Ice and any other guest requests or group items

Signing in and out of complimentary guest bikes and basic maintenance on bikes

Keeping front drive, bell area, bell carts and lobby entrance clean and presentable

Maintain a positive attitude and take initiative

Assist with the training and coaching of new hires

Assist to maintain lobby and patio furniture, cushions, pillows, and décor

Attend and embrace CIVANA training and development courses

Maintain the distinct CIVANA aesthetic, appearance, atmosphere and culture

2 years of Bellman and / or Valet experience (or comparable role)

Customer Service experience

Luxury Experience preferred

Basic proficiency in working with computers

Must have reliable transportation

Available to work a flexible schedule, including weekends and holidays

Monitor and refresh lobby water station as needed

Other duties as required

QUALIFICATIONS

Strong verbal and written communication skills

True desire to satisfy the needs of others in a fast-paced environment

Ability to interact with all guests, internal and external, effectively with tact and diplomacy

Strong follow through skills

Ability to handle multiple tasks at once

Clean driver's license with a least two years driving experience on a full license.

Ability to lift heavy luggage and stand / walk for an extended period of time

EDUCATION

High school degree or GED equivalent

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