What are the responsibilities and job description for the Bellman position at Rancho De Los Caballeros Ranch & Golf Club, LLC?
Job Summary:
Carefully and safely handle the luggage and baggage of the guest. Welcoming guest at the main entrance, and greeting them appropriately as per the time. Escort guests to their rooms and explain hotel facilities
Job Responsibilities/Duties:
- Assist customers with loading/unloading luggage.
- Greet by/ Use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with customer base.
- Assist guests with dining and activity recommendations
- To effectively work in a team environment
- Keeps lobby neat and tidy
- Keeps pool area clean and neat of trash and pool towels
- Makes sure coffee and water throughout the day is fully stocked
- Making sure guest requests are fulfilled
- Keeping lobby stocked with firewood
- Keeping fire going and neat on cold days.
Basic Qualifications & Skills:
- High school diploma or equivalent
- Must be flexible regarding scheduling based on business demands including nights, weekends and Holidays as needed
Desired Qualifications & Traits:
- Proven teamwork
- Projects professional image that inspires trust and confidence
- Enthusiastic and positive energy
Requirements:
- Able to stand for long periods of time
- Ability to understand guest inquiries and provide responses in a courteous manner
- Ability to focus on guest needs
- Ability to prioritize, organize and make good judgments
- Ability to work well under pressure
- Ability to exert physical effort in placing, removing guest luggage to and from guest room and moving guest luggage into or out of guest vehicle.
- Ability to remain stationary at assigned post for extended periods of time (Staging)
- Responsible, safe and courteous
- Ability to endure physical movements in performing job functions
- Ability to work in variable weather conditions
- Ability to ensure security of vehicles and ranch property
- Ability to maintain confidentiality of guest and ranch information
- Ability to perform assignments with minimal supervision
- Ability to work cohesively with coworkers as part of a team
