What are the responsibilities and job description for the 2nd shift Front Desk Agent position at Clarion Inn & Suites, Country Inn & Suites?
Job Overview
We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. This role is crucial in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong communication skills, a keen attention to detail, and a passion for hospitality. As the first point of contact for guests, you will play a vital role in creating memorable experiences.
Responsibilities
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain accurate records of guest information and reservations.
- Perform night audit duties as required, ensuring all transactions are balanced.
- Provide information about hotel services, local attractions, and amenities.
- Utilize phone systems effectively to manage incoming calls and messages.
- Collaborate with other departments to meet guest needs and enhance their stay.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
Qualifications
- Previous experience in customer service or hospitality preferred.
- Familiarity with hotel management systems is a plus.
- Strong guest relations skills with an emphasis on providing excellent service.
- Proficient in phone etiquette and handling multiple phone lines.
- Ability to work flexible hours, including nights and weekends as needed.
- Excellent communication skills, both verbal and written.
- Strong organizational skills with attention to detail in all tasks.
- A background in hospitality management or related fields is advantageous.
Join our team as a Front Desk Agent where your contributions will directly impact our guests' experiences!
Job Types: Full-time, Part-time
Pay: $13.50 - $14.00 per hour
Expected hours: 25 – 40 per week
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Ability to Commute:
- Grand Rapids, MI 49512 (Required)
Ability to Relocate:
- Grand Rapids, MI 49512: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $14
