What are the responsibilities and job description for the Hotel Front Desk Agent (Night Audit/3rd Shift) position at TownePlace Suites?
Job Type: Part-time/Full-time
Shift: 11 PM - 7 AM
Job Summary:
We are seeking a reliable and detail-oriented Night Auditor to join our team. The ideal candidate will have a passion for hospitality and provide exceptional service to our guests during the night shift. As a Night Auditor, you will be responsible for managing the front desk operations, performing nightly audits, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Nightly Audit: Perform end-of-day procedures, including verifying and reconciling all transactions from the day, and ensuring accuracy in financial reporting.
- Guest Services: Provide outstanding customer service to guests, addressing inquiries, resolving complaints, and assisting with check-ins and check-outs.
- Front Desk Operations: Monitor the front desk area, manage phone calls, and respond to any emergency situations that may arise during the night.
- Reporting: Prepare daily revenue reports and communicate discrepancies or issues to the management team.
- Security: Ensure the safety and security of guests and the hotel property during the night shift.
- Additional Duties: Perform general clerical duties, assist with housekeeping requests, and manage inventory of supplies as needed.
Qualifications:
- High school diploma or equivalent; associate or bachelor’s degree in hospitality management is a plus.
- Previous experience in hotel front desk operations or night audit is preferred.
- Strong mathematical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficient in operating computers and hotel reservations software (FOSSE).
- Ability to work independently and remain calm under pressure.
- Must be able to work weekends and holidays as required.
Physical Requirements:
- Ability to stand for extended periods and lift up to 25 lbs.
- Must be able to perform tasks that require bending, walking, and reaching.
If you are a self-motivated individual with a passion for hospitality and customer service, we encourage you to apply for the Night Auditor position.
Job Types: Full-time, Part-time, Temporary, Seasonal
Pay: $14.50 - $16.50 per hour
Expected hours: 8 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $15 - $17
