What are the responsibilities and job description for the 2nd Shift Only Hotel Front Desk Agent position at Clarion Inn & Suites, Country Inn & Suites?
Responsibilities:
- Handle guest check-ins and check-outs during the night shift
- Provide exceptional customer service to guests, addressing any inquiries or concerns
- Assist with guest requests and ensure their satisfaction throughout their stay
- Maintain accurate records of guest accounts and transactions
- Handle cash and credit card transactions accurately and securely
- Ensure the safety and security of the hotel premises during the night shift
Qualifications:
- Previous experience in a hotel front desk or night audit role is preferred
- Bilingual skills in [languages] are a plus
- Strong knowledge of hospitality and hotel operations
- Excellent guest relations skills with a focus on providing exceptional customer service
- Proficient in using hotel management software and systems
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong attention to detail and accuracy in handling financial transactions
- Excellent communication skills, both verbal and written
- Professional phone etiquette and interpersonal skills
We offer competitive compensation and benefits packages for our employees.
Job Types: Full-time, Part-time
Pay: $14.00 - $14.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
Work Location: In person
Salary : $14 - $14
