What are the responsibilities and job description for the Hotel Front Desk Agent position at Clarion Inn & Suites, Country Inn & Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating memorable experiences for our guests, handling inquiries, and managing reservations efficiently. If you have a passion for guest services and thrive in a dynamic environment, we encourage you to apply.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints with professionalism and promptness.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Process reservations through phone systems and online platforms while ensuring all details are correct.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Assist in maintaining the front desk area, keeping it organized and presentable at all times.
Skills
- Strong guest services skills with a focus on guest relations and customer satisfaction.
- Excellent communication skills; multilingual abilities are a plus.
- Familiarity with hospitality management principles and practices.
- Proficiency in using phone systems and reservation software.
- Previous experience in resort or hotel management is preferred but not mandatory.
- Ability to work flexible hours, including nights and weekends as needed.
- Strong problem-solving skills and the ability to handle stressful situations calmly.
Join our team as a Front Desk Agent where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: $13.50 - $14.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Weekends as needed
Ability to Commute:
- Grand Rapids, MI 49512 (Required)
Ability to Relocate:
- Grand Rapids, MI 49512: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $14
