General Manager

At H. J. Russell & Company, we know that exceptional outcomes start with the right people. We believe that work should be challenging, and the challenge should be fun. We also believe that exceptional outcomes are more likely to occur with a respectful, satisfying, and empowering company. We value and respect our employees - their experience and expertise, as well as their energy, passion, and diversity - and their innovative approach to work and life.

SUMMARY

Castleberry Development is searching for a General Manager for our developed Clarion Hotel in a historic area in Atlanta, GA. The General Manager would be responsible for overseeing all operations of the hotel. If you are passionate about hospitality and are ready to take on a new and exciting career opportunity, apply today!

The General Manager provides leadership and management in all hotel operations including staffing, budgeting, forecasting, P&L responsibilities, sales & marketing, guest services and facilities management. The General Manager fosters a positive work environment focused on exceptional guest service, superior room cleanliness and adherence to policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities include the following; however, others may be assigned.

• Plan, develop coordinate and implement the day-to-day operations of the hotel.
• Oversee hotel staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management, and other employee relations.
• Develop and manage the budget for the hotel to include sales, marketing, operations, and a strategic revenue management plan.
• Analyze financial performance and compare to planned performance while identifying variances and establishing a plan for corrective action as needed.
• Ensure product and service quality standards are consistently met by implementing and following up on policies and procedures.
• Collaborate with the Director of Sales and Marketing on the development of annual and quarterly marketing plans. Participate in sales calls and review sales efforts regularly.
• Conduct regular inspections of guest rooms and public spaces to maintain standards set forth by company and hotel brand.
• Maintain personal contact with guests, clients, and community organizations to promote the hotel and build strong relationships
• Ensure the safety and security of the hotel, staff and guests and respond promptly to all emergencies.
• Provide monthly operations reports and complete all administrative documentation in an accurate and timely manner.
• Monitor and comply with the annually established room rate plan, applying yield management principles as needed.
• Conduct monthly safety meetings inspections.
• Develop and maintain rapport with competitor hotels, Atlanta Convention & Visitors Bureau (ACVB), Chamber of Commerce, lead sources, clients, etc.
• Perform other duties as assigned.

Decision-Making Authority:

Position makes all operating decisions with respect to hotel operations. Decisions regarding operating processes, policy, changes, etc. are reviewed with the Director of Operations and/or Corporate support department head.

Qualifications and Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Hospitality or Hotel Management, Business Administration, or a related field; or significant work experience
• Minimum 3-5 years of experience in hotel management, with at least 1-2 years in a leadership role (preferably as Assistant GM, Front Office Manager, or similar position).
• Proven ability to lead, motivate, and manage a team to achieve operational goals and deliver exceptional guest service.
• Strong interpersonal skills with the ability to communicate effectively with staff, guests, and management.
• Demonstrated commitment to providing outstanding guest service and addressing guest concerns promptly and professionally.
• Ability to analyze financial reports, identify trends, and implement strategies to improve profitability
• Ability to handle unexpected challenges or emergencies with a calm, solution-oriented approach.
• Willingness to work a flexible schedule, including weekends, holidays, and occasional night shifts, as required in a hospitality environment.
• Familiarity with hotel management software (e.g., PMS, booking systems, etc.) and standard office software (Excel, Word, etc.).

Language Skills:

Ability to read, write and comprehend instructions; create correspondence and memos. Ability to effectively communicate information individually and in group situations to customers, co-workers and staff.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form. Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Travel: As needed.

WHY WORK FOR US?

Simply stated, we put people first. As part of our Mission Statement, we strive to earn the loyalty of our employees through a demonstrated commitment to their development and through rewarding exemplary performance. We take the time to get to know our employees personally and together develop individualized plans for career advancement and fulfillment with Russell. Our goal is to provide career growth and development which allows employees to envision and desire a long-term career with our company.

Our culture is rooted in the Russell Fundamentals, a series of 25 characteristics that guide the behavior of our employees and include key tenets like “Do the right thing always,” “Embrace diversity,” “Show meaningful appreciation,” “Deliver results,” and “Keep things fun.” Our intentional focus on creating an outstanding workplace experience has earned our firm numerous recognitions, including being named one of USA Today’s Top Workplaces in 2024.

In addition to our exceptional culture, we offer the following suite of benefits:

• Medical, Prescription, Dental, and Vision Insurance
• Company-Sponsored Life & AD&D Insurance
• Flexible Spending & Health Savings Accounts
• 401(k) with Employer Matching Contribution
• Disability Insurance
• Supplemental Insurance & Other Voluntary Coverage
• Employee Assistance Progra