What are the responsibilities and job description for the Inside Sales Representative position at Classic Collision?
ESSENTIAL RESPONSIBLITIES:
- Dispatch, and schedule appointments accurately.
- Invoicing accurately
- Answer questions via 8x8 related to status update and create service request.
- Escalate requests/questions as needed
BEHAVIORS/COMPETENCIES
- Integrity
- Ensure Company Policy, Procedures, and Values are being adhered to
- Display respect and accountability at every level and every interaction.
- Customer Service
- Provide the highest level of customer service while building customer satisfaction and retention
- Innovation
- Develop and display innovative approaches and ideas to our business.
- Teamwork
- Help contribute to building a positive team spirit
- Support everyone’s efforts to succeed.
EDUCATION AND/OR EXPERIENCE
- Have a general competency using Windows operating system.
- Customer service background is a must.
- Professional phone presence both inbound/outbound calling
- Call Center background a plus.
- Understanding of the Collision industry a very big plus.
SKILLS AND ABILITIES
- Basic Computer Skills
- Basic to Intermediate Microsoft Excel Skills
- Basics Microsoft Office
- Mastery of Microsoft teams is required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
