What are the responsibilities and job description for the Information Technology Specialist (Entry Level) position at Clay Cooley Auto Group?
Information Technology Specialist (Entry Level)
Salary
$15 - $22 an hour
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401(k)
Job Type: Full-time
The Clay Cooley Auto Group was established in 1998 when Clay bought his first dealership in the heart of the Dallas / Fort Worth area. Built on the principles of solid customer service and a great buying experience, the business has grown to 18 dealerships around the DFW area. The dealerships include Nissan, Chevrolet, Mitsubishi, Kia, Volkswagen, Hyundai, Cadillac, and Chrysler/Dodge/Jeep/Ram stores.
The growth of the business has created the need for additional IT support staff to assist with the day-to-day operations of The Clay Cooley Auto Group. Come be a part of our growing team!
We are seeking a talented, yet motivated, individual to join our Technical Support team. The ideal candidate is eager to serve, well organized, dynamic, customer-focused, and proactive. This candidate is a dedicated team player and possesses advanced multi-tasking and problem-solving skills as they relate to IT.
Role Overview
The Information Technology Specialist (Entry Level) position is a full-time entry level position at Clay Cooley Auto Group. The core responsibilities of the IT Specialist include responding to service requests via phone, email, etc., confirming customer information, and creating service tickets with clear and thorough documentation, and providing first level troubleshooting and problem resolution.
The ideal candidate will have a general knowledge and understanding of basic networking and Windows-environment fundamentals. Additional tasks performed include Active Directory, Office 365, and application password changes.
This is a full-time position that requires a solid technical foundation via formal education or real-world experience. A basic understanding of computers, servers, and networking is essential for success in the position.
Key Responsibilities
- Provide remote support by answering, evaluating, and resolving incoming telephone, voice mail, and email requests from users experiencing problems with hardware, software, networking, and other computer related technologies in a timely manner
- Provide prompt and effective technical support
- Excellent communication and customer service skills
- Identify, research, and resolve technical issues
- Troubleshooting hardware/software issues
- Explain issues and resolutions to end users in a simplified, non-technical manner
- Ability to document support issues and update users in a detailed fashion
- Build and repair windows pc's, laptops, and mobile devices
- Network configuration and connectivity
- Network printer support
- Troubleshooting printers
- Phone support
- Image desktops and laptops
- Printer replacement
Skills
- Provide support to end users on a variety of issues
- Provide prompt customer service
- Service customers in an effective and efficient manner
- Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
- Ability to work independently and perform in a collaborative, team-based environment
- Critical thinker, able to drive results
- Ability to work under pressure
- Strong troubleshooting / problem-solving skills
- Good interpersonal skills; effective team player
- Strong organizational skills; attention to detail
- Team Player
- Promotes cooperation and commitment within a team to achieve goals and deliverables
- Diligence in reviewing and following internal processes and documentation
- Ability to maintain confidential business information
- Understanding of User Account administration in via Office 365 and Active Directory
- Understanding of Network fundamentals, including DNS, DHCP, IP addressing and routing
- Other duties as assigned
Education/Experience
- 1-2 years of demonstrable 'hands-on' IT work experience supporting and resolving diverse PC desktop software and hardware issues
- Industry-recognized technical support certificate such as a CompTIA A is a plus
- Education Required - High School Diploma / GED
- Desired Education - Associates Degree or comparable level of certification
- New graduates welcome
Required Qualifications
- US work authorization
- Clean driving record
- Positive and professional demeanor
- Firsthand experience supporting desktop computers in a Windows/TCPIP environment
- Windows 10 experience
- Microsoft Office Suite / Office 365 experience
- Willing and able to work additional hours when needed
- Must be able to lift at least 50 lbs.
Preferred Qualifications
- Overall knowledge of all Windows based operating systems
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Salary : $15 - $22
