PROPERTY TAX SPECIALIST - TAX COMMISSIONER

PURPOSE OF CLASSIFICATION

The purpose of this classification is to perform a variety of specialized clerical work associated with providing customer service, processing tax-related documentation, and receiving tax payments. Employees in this classification serves as a lead worker.

ESSENTIAL FUNCTIONS
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Processes a variety of documentation associated with taxes or other department activities, within designated timeframes and per established procedures; distributes documentation or retains records as appropriate.
Provides customer service at the counter and by telephone; assists with all aspects of filing for various exemptions; provides assistance and information related to department procedures, forms, fees, payments, or other issues; responds to routine questions, complaints or requests for service; researches problems and initiates problem resolution.
Calculates various taxes, interest, penalties, and fees; calculates property tax estimates. Receives moneys in person or via mail in payment of property taxes, mobile home taxes, delinquent taxes, or other taxes, fees, or services; records transactions and issues receipts; posts payments to appropriate accounts; receives, balances, and posts large payments from mortgage companies; balances cash drawers; forwards revenues as appropriate.
Receives and processes homestead exemption applications; registers new owners for regular or school exemptions; verifies each homestead card against computer printout for accuracy; removes/adds exemptions as appropriate; prints/mails new homeowner letters for property owners to inform them of exemptions; encodes and verifies homestead exemptions; prepares property tax return documents for tax assessor’s office. Processes property tax returns; verifies accuracy of data; processes changes in ownership or declared value as appropriate.
Verifies proper recording of property deeds; explains fair market values, calculation of tax amounts, tax deadlines, and billing dates. Processes file maintenance forms for personal property and real property owners to change data in computer system.
Prepares tax bills for mailing; pulls bills which require correction; pulls bills with multiple property owners for separate mailings.
Processes bulk mail outs of bills, homestead notifications, or other documentation; separates mail by zip code; condenses mail trays and follows postal service guidelines for labeling pre-sorted mail.
Researches returned tax bills and other returned mail; contact property owners and investigates incorrect mailing addresses, property ownership, and homestead discrepancies; makes necessary corrections and emails bills.
Mails to mortgage companies reports listing all taxpayers on record for whom the mortgage company holds escrow accounts. Assists with collection activities for current and delinquent accounts; researches delinquent tax bills.
Separates and sorts into legal order all property tax returns and homestead cards; places property tax returns in binders and labels accordingly; removes prior year returns and replaces with current year returns; sets up deleted homestead cards in legal order and places in storage. Separates county digest and places in binders; labels each book with either legal description or alpha description; removes prior year digests and replaces with current digest upon mailing of tax bills.
Assists mobile home department in organizing/mailing property bills for mobile homes; assists mobile home customers with registration of new/used mobile homes; assists in issuing decals, processing registration paperwork, and receiving payments for mobile homes.
Prepares or completes various forms, reports, correspondence, file maintenance forms, homestead exemption cards, tax bills, bill releases, or other documents. Receives various forms, reports, correspondence, property tax returns, tax bills, homestead exemption cards, warranty deeds, death certificates, wills, testamentary, marriage licenses, power of attorneys, settlement statements, sales contracts, mobile home file cards, plat books, property maps, map books, property digest books, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate. Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, database, or other software programs.
Communicates with supervisor, employees, other departments, taxpayers, court personnel, attorneys, utility companies, mortgage companies, appraisers, realtors, tax consultants, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Maintains a current knowledge of applicable laws/regulations, particularly relating to homestead exemption and interest/penalties on taxes; reads professional literature; attends workshops and training sessions as appropriate.

ADDITIONAL FUNCTIONS

Updates county digest. Verifies delinquent taxes to approve/disapprove current business license applications. Provides assistance and backup coverage in tag department, delinquent tax department, or other departments as needed; assists in answering telephone calls, providing customer service, and stuffing bills for mailing. May make field visits as needed; may assist with inspections or issuing citations in mobile home parks; may visit business locations to collect taxes due or to inventory, pack, and move confiscated materials for future tax sales. Cleans/organizes record room. Performs other related duties as required.

MINIMUM QUALIFICATIONS

High school diploma or GED; supplemented by college level course work or vocational training in business, bookkeeping, or general office procedures; supplemented by one (1) year previous experience and/or training involving tax office operations, cashiering, customer service, and general office work; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

ADA COMPLIANCE

Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light to moderate weight (5-25 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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Position : 249

Type : INTERNAL & EXTERNAL

Location : TAX COMMISSIONER

Grade : GRADE 14

Posting Start : 02/11/2025

Posting End : 12/31/9999

MINIMUM SALARY: $39,477.58