What are the responsibilities and job description for the Technical Support Specialist position at ClearSource?
Why ClearSource?
ClearSource is passionate about our Core Values!
- Customer First – We share an intense passion for creating an exceptional customer experience.
- Personal Accountability – Commit to do the right thing and do it.
- Humble Courage – Be brave enough to seek, deliver, and accept feedback.
- Hungry – Do your best every day to make great things happen.
- Happy & Healthy – Choose well, live well.
Do these values resonate with you?
ClearSource is seeking for a dependable Technical Support Specialist to join our Service Desk team.
What you will do as Technical Support Specialist
- Diagnose and resolve technical issues via phone, chat, email, or remote access tools.
- Issue troubleshooting and resolution on a wide variety of PC, Windows, software, and connectivity issues (including tickets escalated from other techs)
- Perform routine system maintenance and updates.
- Assist clients with setting up and configuring IT systems, including desktops, laptops, printers, and mobile devices.
- Maintain accurate documentation of support requests and solutions in the ticketing system.
- Educate clients on best practices for system use and cybersecurity.
- Documentation (KB) writing and editing
- Teamwork & collaboration to achieve results for the client and their technology
- Efforts toward team and company goals
What ClearSource Needs from You
- At least 2 years experience in technical support and technology in general
- Proven experience in a technical support or IT helpdesk role.
- Strong understanding of Windows and Mac operating systems, networking concepts, and common IT hardware.
- Proficiency in troubleshooting software and hardware issues remotely.
- Familiarity with remote access tools (e.g., TeamViewer, LogMeIn, or similar).
- Excellent communication and problem-solving skills.
- Ability to work independently and manage time effectively in a remote environment.
- CompTIA A or Network certification (preferred).
- Dependability – be on time and fulfill expectations to support the team
- A “CAN DO” and confident attitude and approach
- Initiative - push yourself and ask for help/feedback.
- Organization - keeping our three main data sets up to date (KB, time and ticketing systems)
- Efficiency - while also being thorough and careful
