Healthcare ERP Specialized IT Consultant - Intermediate

Description
NOTE
Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.

Extension/Amendment Attestation: These resources will be acquired through the IT Source Resource Pool or VOR Competitive arrangement #Tender_12075 Managed Service Provider for Contingent IT Resources and/or Successor VOR for services all ending April 5, 2026. VOR #Tender_12075 terminates April 5, 2026 and has an option to extend for a further one year.

Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond maximum contract value. The Statement of Work (SOW) shall expire on April 3, 2026. HSC may exercise its option(s) to extend a SOW beyond April 3, 2026. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2026 and be upon the same terms, conditions and covenants contained in the SOW.

The resources needed till March 31, 2027 will include an option to extend, at the same rate, till March 31, 2027 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required after April 5, 2025 to March 31, 2026.
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Responsibilities:

Provide daily ongoing Tier 2 subject matter expertise to clients with MS GP 2018, BSSI HFM and Logibec MMS through the Footprint ticketing system or other mechanism
Type tasks under deliverable

Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity.

Liaison between users and other team members including Database Administrators (DBA's), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
Identify application defects and assist in complex trouble shooting and root cause analysis
Follow all established Service Management process and identify opportunities for improvement

Skills
Experience and Skill Set Requirements
Public Sector Experience 2 years of experience working in the healthcare industry
Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health 5 points
Technical Skills Knowledge and Skills/Experience:
Microsoft Great Plains 2016, 2018
Logibec MMS (Materials Management System)
BSSI HFM (Health Financial Management)
OTR
AODA compliance
MS Teams
MS Excel
MS Power Point 45 points
Service Management Skills Knowledge of Service Management Processes with 5 years' experience in supporting remote clients.
Experience triaging tickets, prioritizing, categorizing, and handling service requests, incidents, and problem tickets
Experience with Footprints Ticketing Application 30 points
Management and Communication Skills Proven track record for building strong working relationships
Strong interpersonal, and verbal and written communication skills
Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
Excellent analytical, problem-solving, and decision-making skills
Ability to apply strong listening skills to facilitate issue resolution
A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines. 20 points