Financial Counselor

POSITION SUMMARY: Under the direction of the Patient Access Manager, the employee in this position is responsible for advising Patients of their financial responsibility. The Financial Counselor will meet with patients who walk in or call to advise them of payment options, collect payments, explain the hospital’s Charity Policy if eligible and assist them with completing applications for assistance if necessary. Works closely with Business Office Manager and staff.

PRINCIPAL JOB DUTIES AND RESPONSIBILITIES:

• Daily financial review of all Self-Pay accounts.
• Identifies and assists patients that may need additional financial counseling including Charity Care, Medicaid/Sooner Care, Insure Oklahoma, in-house payment arrangements, Help Financial payment arrangements, etc.
• Assist Patients with completing Financial Aid Program (FAP) applications, reviews for completion, and submits to committee.
• Collect patient payments and apply discounts when appropriate.
• Handles customer’s calls and walk in questions and complaints regarding billing and collections.
• Work closely with Access Department for outpatient service estimates and payments to provide Good Faith Estimates when required.
• Liaison between patient and insurance companies for walk in patient concerns.
• Accurately document all financial counseling correspondence in patient accounts.
• Assist with answering phones.
• Prepares Patient Access Department daily deposit.
• Participate in performance improvement and continuous quality improvement activities.
• Always represent the organization in a positive and professional manner.
• Complete continued education/training requirements.
• Always maintain patient confidentiality.
• Adheres to all HR and hospital policies and procedures.
• Other duties as assigned.

EQUIPMENT:

Computer and Printer

Fax Machine

Copy Machine

Telephone

EDUCATIONAL/SKILLS REQUIRED:

High School diploma required. Prefer experience in accounting, financial counseling, and business environments. The employee in this position must possess excellent communication skills and organizational skills to communicate with Patients, Physicians, and Staff.

EXPERIENCE REQUIRED:

One (1) year experience in a Healthcare business office environment, either Hospital or Physician’s Office preferred.

RESPONSIBILITY FOR CONFIDENTIAL INFORMATION:

This position could have access to patient confidential records and must comply with HIPAA regulations as well as Compliance Policies.

SUPERVISORY EXPERIENCE:

This position has no supervisory responsibility.

WORKING CONDITIONS:

Primarily sitting, sometimes standing. Utilizes good hearing, vocal and visual skills. Occasionally requires walking about, bending or stretching. Equipment, boxes, materials, or supplies of light weight (under 50 lbs) may require infrequent lifting, pushing, or pulling. The incumbent works under good conditions in a clean environment. May be exposed to communicable diseases.

The above statements reflect the general details considered necessary to describe the principal function of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent to this position.