What are the responsibilities and job description for the Desktop Support Technician position at ClifyX?
Job Details
ClifyX group is an award winning IT Consultancy formed in 1998. Our Mission is to provide our clients with Optimal Technology solutions that are effective and within budgets. We specialize in helping Organizations to review their strategic SOW Projects/Talent needs and implement high value and cost effective solutions to increase profitability and efficiency. Our consulting capabilities include expertise in Cloud, Artificial Intelligence, Data Analytics and compliance aspects of Cyber Security development.
Work With Us : What makes working at ClifyX so great? We give tons of flexibility, listen to you, give opportunity to work in different technologies, give feedback on your profile and present you to global fortune companies.
Job Description:
- Required to travel different branches of the bank scattered across MN to support the end users with IT related issues. Should drive.
- Hardware support : Installing, configuring, and maintaining end-user devices like laptops, desktops, tablets, printers . monitors, docking stations
- Software support : Installing, configuring, and troubleshooting and fix the software
- Printer support : Install configure printers at branches and on end points.
- Service Management : Good knowledge of ServiceNow ticketing tool to track, monitor and update the tickets assigned.
- IMAC execution for all EUC hardware and software
- Patch Management, vulnerability management : Install security patches to remediate vulnerabilities
- EUC Asset Management : Managing and maintaining inventory of all hardware in stock room and update the status in ServiceNow CMDB.
- Basic knowledge of networking devices like switches, routers, IP configurations , Access points etc.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law.
