Service Manager

Description

About the Role

True North Energy Solutions is seeking an experienced and highly organized Service Manager to lead and oversee our service operations. This key leadership role ensures our technicians deliver top-tier service, safety, and professionalism to customers across the region. You’ll manage dispatching, technician performance, quoting, invoicing, and cross-department coordination — all while fostering a strong team culture built on communication, accountability, and continuous improvement.

Key Responsibilities

• Oversee all service-related work performed at customer locations

• Manage dispatch operations and coordination between teams

• Supervise, support, and evaluate service technicians

• Generate service quotes and ensure timely completion of jobs

• Review service invoices and handle any customer disputes

• Oversee commissioning and warranty procedures (Gilbarco, Verifone, etc.)

• Approve technician and dispatch time cards

• Organize technician on-call schedules

• Conduct annual performance reviews and provide technician training

Qualifications

Education & Experience:

• No degree required

• Minimum of 3 years of industry or field service experience preferred

• Background in petroleum services, POS systems, or field dispatch is a plus

Skills & Abilities:

• Strong leadership and team development skills

• Excellent problem-solving and organizational abilities

• Clear, professional communication with internal teams and customers

• Ability to drive process improvements and implement change successfully

• Detail-oriented with a commitment to high standards and integrity

True North Energy Solutions is an equal opportunity employer.
Note: This job description is a general summary and may include additional responsibilities as needed.

Salary : $80,000