NEC PBX Technician

The NEC PBX Technician will provide onsite day-to-day support for the UCDH PBX Phone System. The support technician will be responsible for the following:

• Technical support and troubleshooting
• System and component installation
• Customer telephone adds, deletes, moves and changes
• Customer feature adds, deletes and changes
• Customer voicemail adds, deletes and changes
• Customer ACD adds, deletes and changes
• Design and implementation of contact center call flows
• Customer GNAV adds, deletes and changes
• Review MA4000 alarms daily and take appropriate action
• Equipment testing and troubleshooting
• System operational knowledge and user training
• Support call resolution
• Document customer telephony network infrastructure in Wirepath
• Managing user requests and incident management workflow in ServiceNow
• Provide periodic system backups and preventive maintenance
• Take ownership of project life cycle
• Create appropriate documentation, including project timelines, schedules, diagrams, etc.
• Participate in and oversee installation and implementation
• PBX and LENS audits
• NEC backup phone system RED phones
• NEC elevator phones
• Yellow emergency phones
• Follow up after installation to ensure smooth transition
• Understand voice analog, digital, and VoIP technologies
• Integration with Cisco CUCM, Unity Voice mail, SIP trunking