Office Administrator

Position: Office Administrator

All are welcomed! People of color, & individuals with disabilities are strongly encouraged to apply. Benefits eligibility includes (but not limited to): Generous Paid Time Off. 8 holidays and 2 personal days off.

Employee Assistance Program.

Our mission at Cloud Home Healthcare Services is to bring hope, healing, and recovery to people's lives. Cloud Home Healthcare Services employs a dynamic and diverse group of professionals that reflect the many facets of our clients and provide a wide range of services to adults, and families who struggle with mental health, chemical health, and domestic and sexual abuse.

A career with Cloud Home Healthcare Services provides an opportunity to enrich your own life alongside coworkers who share a special passion for making a real difference in the lives of others. We hold ourselves and each other accountable to the highest standards in all our service and seek demonstrated ability to provide the highest quality of professional and customer service.

Position Summary:  This position provides an office based administrative support to provide integrated, efficient, and high-quality services for clients and staff including but not limited to,

a. Completion of face-to-face appointment scheduling and administrative support for branch managers and service providers.

b.  Serve as primary face to face contact at the front desk to greet and direct clients and visitors.

c.   Answer and direct incoming telephone calls to destination.

d.  Answer routine questions and relays/forwards information as necessary

e.   Help MHPs schedule appointments on Procentive & send appointment reminders to clients

f.    When needed, provide language interpretation services to non-English speaking clients during face to face or telehealth sessions with providers.

g.   Coordinate client intake & DA appointments

h.   Ensure both clients & staff files are up to date accordingly using the specified check lists

i.    Scan and upload all client files & staff files in the shared company folder & inform management to transfer to main vault

j.     Familiarize with company employee handbook & facilitate onboarding & orientation of new prospective applicants.

k.    Transport clients to their health care providers when needed.

l.     Provide specialized program support as assigned.

m.   Ensure HIPAA practices are met by monitoring all computer and other office gadgets have no trace of PHI & other sensitive information left. Remind all staff to shut off their workstations all the time

n.   Keep records of payroll receipts and vendor payment records

o.   Print standardized reports for interpreters & other vendors to ensure no time conflicts

p.   Create employee and case managers directory

q.    Keep log of incoming & outgoing phone calls

Qualifications

At least two-years degree or certificate program plus a comparable work experience with a proven track record of success in similar prior role.

Preferred Qualifications

• A high school diploma plus an associate level education in similar discipline with over 5 years administrative experience in a busy work setting is an added advantage.

Experience working with and/or delivering services to diverse populations.

• Administrative support experience in a behavioral or medical health setting and third-party coverage verification.

• Experience with Electronic Health Record systems. As an essential healthcare provider, Cloud Home Healthcare Services follows all local, state, and federal guidelines regarding COVID-19 precautions.

Skills 

Proficiency in word processing, database management and spreadsheets.

Cloud Home Healthcare Services Health is an Equal Opportunity Employer committed to creating a diverse workforce. Cloud Home Healthcare Services will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, marital status, gender identity, disability, status regarding public assistance, age, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. For more opportunities, please visit Cloud Home Healthcare Services website! Click here cloudhhcs.com.