What are the responsibilities and job description for the ITSM Lead (ServiceNow SolarWinds Integration) position at cloudingest inc?
Job Details
W2 only.
- Preferably s. (-EAD, GC-EAD, and L2-EAD are considered on W2).
- Unfortunately, we are unable to sponsor an H1B transfer at the moment.
Job-Role: Lead ITSM Engineer
Project: ServiceNow & SolarWinds Integration and Support
Location: Lisle, Illinois, United States.
Job Type: Long-term contract opportunity. The initial contract is for 12 Months, with extensions.
Work Style: Hybrid work - 3 days/week in the office is required
Must-Have Experience & Skills:
- Hands-on ITSM framework and ServiceNow,
- SolarWinds ITSM Application integration with SNOW
- Leadership
Key Skillset for this Role:
- Experience in mapping infrastructure components to business and technical services to enhance visibility, dependency management, and service impact analysis.
- Demonstrated experience in ITSM frameworks
- Extensive experience with ServiceNow and SolarWinds
- Fundamental understanding of key technologies relevant to ServiceNow implementations, including Web Services, LDAP, and JavaScript.
- Demonstrated ability to influence and consult (on pros, cons, and risks).
- Provide thought leadership in solving business processes and technical problems.
- Ability to analyze data findings to draw conclusions and develop actionable recommendations.
- Excellent communication skills.
- Ability to explain complex practices, processes, or procedures in clear and simple terms.
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