Technical Support

Job Summary:
Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. This position will require some technical skill and background for day-to-day functions of the role.
TYPICAL EXAMPLES:
Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management
Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair
Break/fix repair of hardware

In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role. Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met.
TYPICAL EXAMPLES:
Project tracking, customer interactions (written & verbal), and ServiceNOW updates
Shipping and receiving of hardware
Interaction with shipping/receiving departments and guidelines

This role will also be responsible for asset management to ensure effective tracking of assets within the United States.
TYPICAL EXAMPLES:
ServiceNOW updates as devices move from primary location
Inventory Audits on monthly basis
Barcode and assign asset

Required Skills:
Proficiency in troubleshooting and resolving technical issues.
Ability to collaborate effectively with cross-functional teams.
Strong documentation and communication skills.
Working skills & experienced in Depot Mgmt/Config Center, doing Life Cycle Mgmt of laptops, desktops, AV devices, smart devices, etc
DWP skills (O365, Intune, Asset Management, Config Mgmt, SCCM, etc)
Working knowledge on Service Now, SCCM tools include Microsoft products

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.