What are the responsibilities and job description for the IT Support Specialist position at ClowdCover?
Key Responsibilities
o Technical Support: Provide responsive and efficient technical support to clients, addressing hardware and software issues promptly. Troubleshoot, diagnose, and resolve technical problems, ensuring minimal downtime and disruption.
o Proactive Monitoring: Monitor client networks, systems, and applications using various tools and technologies. Identify and address potential issues before they impact the client's operations.
o Infrastructure Maintenance: Assist in the configuration, maintenance, and optimization of network infrastructure, servers, and storage systems.
o Setup and imaging of new workstations.
o Incident Management: Document and manage incidents and service requests in accordance with established procedures. Coordinate with senior engineers or escalation teams when necessary to resolve complex issues.
o Client Communication: Maintain clear and effective communication with clients, providing updates on support tickets, resolving technical issues, and offering recommendations for system improvements.
o Documentation: Keep detailed records of configurations, procedures, and troubleshooting steps. Contribute knowledge base articles to facilitate the resolution of recurring issues.
o Security Compliance: Assist in ensuring that client systems comply with security best practices and regulatory requirements. Implement security measures and conduct regular vulnerability assessments.
o Collaboration: Collaborate with other team members, including senior engineers and project managers, to deliver high-quality solutions and meet client needs.
Qualifications
o Minimum of 2 years of experience in IT support or system administration.
o Proficiency in operating systems, networking protocols, and hardware troubleshooting.
o Familiarity with virtualization technologies (VMware, Hyper-V) and cloud platforms (AWS, Azure).
o Must be familiar with the inner workings and detailed configurations of the Microsoft 365 cloud and Microsoft Azure.
o Strong problem-solving and analytical skills.
o Excellent communication and customer service skills.
o Relevant industry certifications (e.g., CompTIA Network , Microsoft Certified Azure Administrator) are a plus.
o Experience with RMM (Remote Monitoring and Management) and PSA (Professional Services Automation) tools are highly desirable.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Work Location: In person