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IT Technician II

Club Car LLC
Evans, GA Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 3/24/2025

Club Car boasts a 60 year history of industry-leading innovation and design, initially focused on golf cars and then expanding to commercial utility vehicles and personal-use transportation.

  

GENERAL JOB DESCRIPTION

 Job Summary This is a great opportunity to join our IT department based at our Evans, GA location. Your role will be to provide prompt and accurate technical support, ensuring a high level of customer satisfaction, adherence to Service Level Agreements (SLAs), and applying company standards.

 

Essential Job Functions:

  • Responsibilities 
  • Perform Windows based computer and mobile device support within an office/manufacturing plant environment; support remotely to users working from home; and in some remote countries. 
  • Imaging PC’s to a required Windows 11 OS using imaging keys or PXE. 
  • Supporting or performing MS Office and Outlook configuration and troubleshooting Office 365, MS Teams software installation and configuration; new user set up; printer and network file share configuration and troubleshooting; peripheral installation, configuration and troubleshooting; and computer/user moves, adds, and changes. 
  • Support enterprise applications including installation, escalate to application owners as needed.
  • Perform Xerox and Zebra based troubleshooting and device support. 
  • Setting up IT equipment and support in office moves and reconfiguration of office layouts to support the networked office/manufacturing plant spaces 
  • Perform project related tasks including installing network hardware/IP telephony and working with Vendors 
  • Manage/tracking assets include replacement and refresh, working with procurement. 
  • Responsible for reviewing trouble ticket queues, documenting support and diagnostic activities, escalating problems as required. 
  • Accurately and effectively resolving and closing assigned trouble tickets in accordance with SLA requirements. 
  • Need to demonstrate a capability to adapt to a complex multicultural environment 
  • Will be presented with projects with limited scopes and must be able to work independently as well as others on these projects with minimum supervision. 
  • This position will require general guidance, milestone reviews. 
  • The ability to work in cross regional team of other Field service technicians 

 

EDUCATION, EXPERIENCE & SKILLS

Education:

  • Bachelor’s Degree preferred

Experience: 

  • Experience with providing customer support for Windows based computers in a networked environment, including experience performing computer hardware, software, break/fix, and troubleshooting. 
  • Experience with supporting MS Office products (or other shrink-wrap software applications) including experience using a commercial trouble ticketing system (such as ServiceNow) and the ability to track and document actions taken. 
  • Experience in simple networking tasks to support deployment/support/troubleshooting of a manufacturing plant such as TCP/IP, static vs DHCP setup on assets and VPN connectivity. 

Key Competencies

  • Ability to demonstrate outstanding customer service skills. 
  • Strong verbal and written communications skills. 
  • Ability to demonstrate strong interpersonal skills and the ability to work independently with minimal supervision.
  • Ability to diagnose and troubleshoot workstation/laptop, application, peripheral, mobile device, IP telephony, simple network, and/or printer problems. 
  • Ability to demonstrate strong organizational skills and the ability to follow documentation procedures. 
  • Ability to demonstrate strong remote troubleshooting support skills especially in current circumstances where most users are working remotely 
  • Strong troubleshooting skills on Xerox managed devices and Zebra devices 
  • Ability to troubleshoot any security issues and run scans on malware infected machines.

 

Club Car is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans. 

 

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