SPECIALIST, CUSTOMER SERVICE

Welcome to Clyde’s Donuts!

Over a century ago, the Bickford family took ownership of Clyde’s Delicious Donuts. Since 1920, our company has grown to become a beloved name, known for our innovative and high-quality donuts that delight taste buds of all ages. Today, Clyde’s is a thriving, high growth, 4^th generation family-owned food manufacturer and a leading national supplier of donuts to the largest global retailers in mass grocery, convenience stores, and food service. Our Company is financially strong with a consistent track record of stability and growth under the careful leadership of the Bickford family. We invite you to consider a career with our special company.

Summary of Position

Reporting to the Director, Administration, the Customer Service Specialist will support Clyde’s Donuts customers through phone, email and customer portals, and collaborate with our Clyde's supply chain, sales team and brokers to resolve customer and consumer issues. Clyde’s customers include large national and regional grocers, convenience store chains and independent grocers.

Essential Job Responsibilities

• Manage inbound customer service phone and email inquiries.
• Ensure incoming purchase orders are processed accurately and efficiently to include correct pricing, pallet count, and delivery date, send order confirmations, process order changes, work with Supply Chain to ensure timely fulfillment & delivery or orders.
• Notify customers promptly about any shortages or supply delays that may impact service.
• Create excellent relationships with internal and external customers and be responsive to their needs.
• Handle customer/consumer complaints. Maintain Complaint Log. Work with Food Safety team to provide appropriate solutions in a timely manner.
• Collaborate with Order Processing, Supply Chain, Sales, Brokers & various other departments to ensure we are providing excellent service to our valued customers.
• Work closely with IT on EDI or Customer Portal issues & requirements.
• Ensure customer database is kept up to date, add new customers and maintain current customer information in our ERP system.

Desired Qualifications

• 3 years of Customer Service experience in a professional office environment.
• Experience with Microsoft Office Suite with intermediate level Excel skills required.
• Previous experience working with EDI is a plus.
• Excellent communication skills, both verbal and written.
• Self-motivated, detail oriented, proactive in problem solving.

Desired Personal Traits

• A self-starter with a strong work ethic who operates with a sense of urgency.
• Upbeat, calm, and steady demeanor working with people in fast paced environments.
• Detail-oriented and highly organized.
• Someone who promotes collaboration and teamwork with both the desire and ability to lead, train and mentor employees.

We Offer

Target compensation estimates are provided in good faith at the time of job posting. Job offers may vary based on the candidate’s education, certifications, job-related knowledge, skill, experience, geographic location, shift, and internal equity. Clyde’s may ultimately pay more or less than the posted range. This range may be modified in the future.

• Target base salary range: $55,000 to $65,000
• Position is eligible for annual bonus

The target total compensation estimate includes an estimated annual bonus paid at target. Bonus payments are contingent on the Company achieving budgeted benchmarks and individual attainment of performance goals.

Comprehensive Benefits

• Medical plan options including HMO, PPO and HDHP with H.S.A
• Dental Plan. Two plan options.
• Vision plan.
• Health care and dependent care flexible spending accounts
• Short-term and long-term disability plans (Company paid).
• Group term life and AD&D insurance (Company Paid).
• Voluntary insurance plans Including life, AD&D, accident, and critical illness.
• Generous paid time off benefits and 7 holidays.
• 401(k) plan including 4% matching contribution and immediate vesting.
• Tuition reimbursement program.
• Various leaves of absence programs for life’s emergencies.
• Clean, modern, and safe facilities.
• Company-provided uniforms and an annual safety shoe subsidy.

Sponsorship Not Available

We are unable to sponsor or take over sponsorship of an employment Visa at this time. Applicants must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Clyde’s Donuts.

Clyde’s Donuts is proud to be an equal opportunity/ reasonable accommodation employer.

Salary : $55,000 - $65,000