Manager of Technology Services

Are you ready for an exciting new opportunity? At CMIT Solutions, we’re a leading Managed Service Provider (MSP) in the Greater Cleveland area and part of a nationwide team of 800 tech professionals. Our mission is to take the stress of IT off our clients' shoulders, enabling them to focus on growing their businesses. We prioritize reliability, efficiency, and security in all we do, fostering a culture of client satisfaction and creating “raving fans.”

If you’re seeking a dynamic and supportive environment where you can share your expertise, continuously learn, and develop your skills, we want to hear from you!

Manager of Technology Services
As the Manager of Technology Services, you’ll oversee IT operations and lead a team of talented professionals dedicated to delivering secure, reliable, and high-performing IT services. This role is key in managing client relationships, ensuring service excellence, and driving team success. You'll play a vital role in resolving IT challenges, optimizing resources, and implementing improvements that enhance the client experience. You will lead projects both internally and for clients.

Key Responsibilities:

• Build and maintain strong client relationships, ensuring their satisfaction with our MSP services.
• Lead and support the IT team to deliver efficient, high-quality service.
• Ensure services meet or exceed client expectations in terms of performance, reliability, and responsiveness.
• Lead IT projects both internally and for our clients.
• Oversee incident and service request resolutions, ensuring timely and effective responses.
• Allocate resources effectively to meet client needs while upholding service quality.
• Facilitate the seamless onboarding of new clients, ensuring smooth integration with MSP services.
• Keep up to date on cybersecurity best practices so clients environments remain secure.
• Identify and implement opportunities to improve service efficiency and client satisfaction.
• Manage relationships with third-party vendors to ensure seamless service delivery.
• Develop and manage operational budgets for cost-effective service delivery.
• Implement tools and processes to monitor and enhance service performance.
• Maintain accurate documentation of client systems, service agreements, and internal workflows.
• Provide ongoing training to keep the team current on emerging technologies and best practices.

Qualifications:

• Associate’s or Bachelor’s degree, or equivalent IT work experience.
• 8 years of relevant experience in technical IT roles, including managing technical staff
• Project management experience required
• Professional certifications (preferred)
• MSP experience (a plus)
• Strong organizational, multitasking, and leadership skills
• Excellent interpersonal and communication abilities

Why Join Us?
At CMIT Solutions, you’ll enjoy a collaborative, growth-oriented environment where your skills and contributions are valued. If you’re passionate about technology, leadership, and delivering exceptional service, we encourage you to apply and become part of our thriving team!

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• IT support: 8 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Brecksville, OH 44141 (Required)

Work Location: Hybrid remote in Brecksville, OH 44141

Salary : $80,000 - $95,000