Salesforce Sr. Functional Analyst

Job Title:

Salesforce Sr. Functional Analyst

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.



The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.



The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.



Join us and be part of this journey towards greater opportunities and brighter futures.

Summary

 

This is a remote work at home opportunity in the US. You will be supporting Mountain Time hours.

 

The Salesforce Sr Functional Analyst will analyze, document, and translate business processes and requirements into Salesforce solutions. This role involves collaborating with stakeholders and team members to implement Salesforce functionalities effectively.

 

Key Responsibilities:

• Requirement Gathering: Conduct interviews with stakeholders to understand needs, document processes, and prioritize requirements.
• Solution Design: Translate requirements into functional specifications, develop user stories, and maintain documentation for Salesforce customizations.
• Stakeholder Collaboration: Act as a liaison between business and technical teams, facilitate meetings, and provide updates to stakeholders.
• System Configuration and Testing: Configure Salesforce, conduct testing, and ensure solutions comply with best practices.
• Training and Support: Develop training materials, conduct sessions for end-users, and provide ongoing support.

 

Qualifications:

• Education: Bachelor’s degree in business, IT, Computer Science, or related field.
• Experience: 8 years of proven experience as a Functional and Business Analyst, preferably with Salesforce projects and configurations.
• Skills: Strong analytical, communication, and interpersonal skills; proficient in analysis tools.
• Certifications: Salesforce Administrator or relevant certifications preferred.

 

Preferred Qualifications:

• Experience with Salesforce integrations, Agile methodologies, and Salesforce Lightning components.
• Familiarity with Apex, Visualforce, and Salesforce APIs; ability to manage multiple projects in a fast-paced environment.

Salary Range:

The base salary range for this position  is $91,457 - $137,186 plus incentives that  align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is March 26, 2025.

#LI-Remote 

#ConcentrixCatalyst

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

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