(Quality Assurance) QA Support Specialist

The QA Support Specialist works in coordination with the Manager of Quality Assurance, Director of Residential Services, Director of Specialized Services, and Director of Day Services in ensuring and implementing effective and efficient quality assurance systems across agency service components by assisting with document collection/review and other tasks as required.

QUALIFICATIONS

• High School degree required; college degree preferred.
• Possession of a valid driver’s license, a safe driving record, and an agreement to use one’s vehicle for business purposes if so required.
• Minimum of one year of administrative experience or two years of experience in the field of Human Services.
• Strong organizational skills and attention to detail
• Competency in Microsoft Excel and comfortable with working with various computer-based tracking systems.
• Ability to work both independently and as part of a team
• Acceptable Criminal Offender Record Information (CORI) & fingerprint check.

ESSENTIAL DUTIES

• Aids in implementation and monitoring of operational practices, policies, and procedures, working closely with the Director of Quality Assurance, Director of Residential Services, Director of Specialized Services, Managers and Coordinators.
• In coordination with Director of Quality Assurance, implement systems for internal quality assurance audits; serve as a resource for problem identification, resolution and continuous service quality improvement.
• Assist with and Monitor HCSIS Alerts/ Process Management to ensure conformance to regulations and to address required Agency follow-up.
• Submit reports for documents requiring completion (including collecting data from HCSIS) and ensuring follow-up.
• Facilitate collection and review of program receipts in coordination with the finance department.
• Complete monthly residential attendance and submit to finance department within established timeframes.
• Use Microsoft Excel to develop and maintain tracking systems, in coordination with Director of QA.
• Audit financial records for residents as required.
• Assist Property Manager with administrative tasks such as obtaining bids from contractors, assisting with fleet management, filing and submitting reports, and other tasks as assigned by Director of QA.
• Assist as needed in preparing for service audits including Licensing and Certification, CARF, and Mass Health/LTSS.

About Cooperative Production, Inc.

Cooperative Production has 33 residential homes and 6 day programs. Our 24/7 supervised residential programs focus on a person-centered planning approach and working with individuals to create homes adapted to meet individual needs. We provide support in the areas of life skills, social skills, and community integration with an emphasis on pursing personal goals and interests.

We offer scheduled hours in a friendly, team-oriented environment. We offer a competitive salary and an outstanding benefits package for full-time staff, including health insurance, dental, vision, supplemental life and disability insurance, and a tax-deferred annuity plan. Cooperative Production offers a variety of different benefit perks for full-time staff such as opportunities for additional paid training, free life insurance, mileage reimbursement if applicable, tuition reimbursement, a generous paid time off benefit including accruals for extended leave, and more!

Cooperative Production is a 501(c)(3) non-profit organization supporting local citizens with developmental and other disabilities in a variety of residential and day programs, employment supports, and clinical services. Founded in 1972 and currently serving approximately 300 individuals and family members in Southeastern Massachusetts, Cooperative Production’s mission focuses on individualized services and community participation. For more information, go to www.cooperativeproduction.org

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Human Services: 2 years (Required)
• Microsoft Office: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $48,000 - $52,000