What are the responsibilities and job description for the Yoga Studio - Member Sales & Service position at Coachella Fitness Concepts?
Company Overview
Coachella Fitness Concepts Inc. is dedicated to helping our community live their best lives through affordable, accessible Pilates and yoga classes. We believe everyone deserves the mind-body experience of fitness, creating better health with a focus on core strength, stability and balance. We offer a variety of different class types designed to accommodate students of all levels in a way that is empowering, energizing, and fun. Our methodologies provide a consistent but creative experience for each class type, every time.
Position Overview
Our growing Company employs a small but mighty team, and the successful candidate will assist the General Manager with new membership sales, studio operations, cleaning, and membership retention. The Wellness Advisor provides superior customer service while assisting new and current students in class selections, answering membership questions, and handling merchandise purchases. In addition to strong customer service skills, they must have knowledge of basic computer functions, be able to communicate in an effective and efficient way, be team-oriented, and have a drive and passion for sales and service. We expect our team to be excited about meeting and greeting our customers and be part of building a strong community.
Essential Duties and Responsibilities
Sales
- Execute sales process of lead generation, follow up, and closing the sale.
- Meet and exceed sales goals as established by the General Manager.
- Build relationships and understand a prospect’s fitness goals, and present appropriate services.
- Conduct studio tours to establish rapport to facilitate sales; book appointments for and follow up after initial class visits.
- Participate in promotional events (health fairs, grand openings, marathons, and community events)
- Develop sales skills by participating in trainings and company meetings.
- Maintain in-depth knowledgeable about all products, programs and pricing.
- Sell retail items and assist customers with product inquiries.
Membership Retention
- Address member inquiries in-person and via phone.
- Provide a warm and welcoming experience for all members and visitors.
Studio Operations
- Maintain a clean ,safe and welcoming environment per company policies
- Adhere to all health and safety regulations
Other Responsibilities
- Maintain a positive and professional attitude, promoting company values.
- Respond to customer concerns and feedback in a friendly and efficient manner.
- Follow safe work practices and attend all training.
- Perform additional duties as assigned by the General Manager or Company Management.
Qualifications
To excel in this role, candidates must meet the following criteria: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- 2 years of retail or fitness sales experience.
Skills and Abilities
- Fluency in English with strong verbal and written communication skills.
- Excellent customer service skills
- Solid writing and grammar skills
- Professional, punctual, reliable and well-groomed
- Strong attention to detail and accuracy
- Trustworthy and ability to handle confidential information with integrity
- Ability to work harmoniously with co-workers, clients and the general public
- Ability to stay calm and professional, under pressure
- Proficient with computers and studio management software
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
- Ability to sit or stand for up to four hours at a time. May be required to reach with hands and arms. Must be able to bend, lift, and kneel.
- May be asked to occasionally lift up to 30 pounds.
- Must be able to physically complete cleaning tasks such as mopping, dusting and disinfecting surfaces.
- Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and the ability to adjust and focus.
- Must be able to effectively hear in person and via telephone.
Compensation and Perks
- Competitive hourly wage $17-$20/hour plus commission on sales
- Performance-based bonus opportunities.
- Potential for career growth into additional sales and management roles
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Salary : $17 - $20
