Community Guest Assistant

POSITION: Community Guest Assistant

REPORTS TO: Manager of Guest Services

STATUS: Hourly – Non-Exempt

OVERVIEW: The Community Guest Assistant accommodates community members with access to showers, hygiene and laundry services under the general guidance of the Guest Services Supervisor. This position requires a high degree of professionalism, commitment and adaptability in order to effectively uphold Coalition values and maintain an environment of dignity, respect and cooperation.

Key Responsibilities:

• Facilitate community members’ access to showers, hygiene products, laundry services, and mail collection.
• Distribute essential items such as hygiene products and clean clothing.
• Lock and secure personal belongings of guests, maintaining written documentation of all items while in Coalition staff’s possession.
• Maintain accurate service logs of persons served and forward data to appropriate departments.
• Collect and enter data into designated systems to ensure accurate records.
• Use computer systems and email to document, communicate, and track information as needed.
• Maintain accurate inventory levels of donated supplies and community resources.
• Ensure all written documentation is legible and properly recorded.
• Employ best practices to promote facility cleanliness and safety.
• Complete daily housekeeping tasks and maintain the cleanliness of assigned areas.
• Perform radio checks and maintain communication at all times while on duty.
• Attend staff meetings and training sessions as required.
• Adhere to assigned work schedules and maintain punctual attendance.
• Perform other duties necessary for effective program operations or as assigned by the Guest Services Supervisor.
  
  
  

Qualifications:

• High school diploma or GED required.
• Previous experience in customer service preferred.
• Some understanding of the homeless population and related challenges.
• Ability to lift 30 lbs. to receive donations and move property.
• Willingness to work flexible hours, including evenings and weekends, based on agency needs.
• Bi-lingual candidates and Veterans are encouraged to apply.
  
  
  

Required Skills:

• Strong interpersonal skills with the ability to serve a diverse population.
• Conflict resolution and critical thinking abilities.
• Problem-solving skills and adaptability.
• Proficiency in data collection, entry, and inventory management.
• Basic computer literacy, including email communication and documentation.
  
  
  

Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.