What are the responsibilities and job description for the Client Service Associate - Entry Level position at Coast to Coast Connections?
Coast to Coast Connections is a dynamic event marketing and fundraising firm dedicated to building meaningful relationships between brands and their audiences. We specialize in face-to-face outreach, community engagement, and promotional events to drive brand awareness and donor support for our clients.
Position Overview:
We are seeking an enthusiastic and customer-focused Client Service Associate to join our team. In this role, you will be the primary point of contact for clients, ensuring exceptional service and satisfaction. You will work closely with our marketing and fundraising teams to maintain strong client relationships, support event initiatives, and contribute to the overall success of our campaigns.
Key Responsibilities:
- Serve as the main liaison between clients and our internal teams, ensuring seamless communication and service.
- Assist in coordinating and executing promotional events, ensuring smooth operations and client satisfaction.
- Address client inquiries, resolve issues efficiently, and provide solutions to enhance the client experience.
- Support fundraising efforts by engaging with donors and promoting awareness of campaign initiatives.
- Monitor and track client engagement, providing feedback and recommendations for improvement.
- Maintain up-to-date knowledge of client brands, services, and fundraising goals.
- Collaborate with the marketing and event teams to optimize campaign effectiveness and customer outreach.
Qualifications:
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to manage multiple client relationships and prioritize tasks effectively.
- Problem-solving skills and the ability to work in a fast-paced environment.
- Previous experience in customer service, client relations, event marketing, or fundraising is a plus.
- Passion for community engagement and nonprofit fundraising.
- Must be 18 years or older and authorized to work in the U.S.
What We Offer:
- Competitive compensation with performance-based incentives.
- Hands-on training in event marketing and client relationship management.
- Career growth opportunities within our expanding organization.
- A team-oriented, supportive, and energetic work environment.
- Travel opportunities for select events and campaigns.
