What are the responsibilities and job description for the Client Service Associate – Entry Level position at MLS Recruiting?
Our client is a leading event marketing firm specializing in creating innovative, high-energy campaigns for nonprofit organizations. Their mission is to deliver impactful events and strategic marketing solutions that raise awareness, drive funds, and support meaningful causes. As a rapidly growing company, they are seeking a passionate and driven individual to help continue making a difference in the nonprofit sector.
About the Role:
As an Entry-Level Client Service Associate, you will play a key role in delivering exceptional client service while supporting event marketing and fundraising campaigns. This position offers a unique opportunity to develop valuable skills in client relations, event coordination, and nonprofit fundraising, all within a fast-paced and rewarding environment.
Key Responsibilities:
- Client Liaison: Serve as the primary point of contact for clients, addressing inquiries, providing information, and ensuring their needs are met with professionalism and efficiency.
- Event Support: Assist in executing marketing campaigns and fundraising events for nonprofit clients, ensuring smooth operations and successful outcomes.
- Relationship Management: Build and maintain strong, positive relationships with clients, ensuring satisfaction and fostering long-term partnerships.
- Issue Resolution: Address and resolve client concerns or issues quickly, ensuring smooth event execution and positive client experiences.
- Administrative Support: Provide administrative assistance to the client service and event teams, including documentation, data entry, and client communication.
- Client Feedback: Gather and analyze client feedback to improve service delivery and campaign strategies.
What We’re Looking For:
The ideal Client Service Associate will possess the following qualities:
- Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with clients, event teams, and stakeholders.
- Customer-Centric Attitude: A passion for providing exceptional client service and building lasting relationships with nonprofit partners.
- Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment.
- Problem-Solving Ability: Resourceful and proactive in resolving issues and ensuring client satisfaction during event execution.
- Adaptability: Comfortable handling shifting priorities and learning new processes in a dynamic work environment.
- Team-Oriented: A collaborative mindset, working well with others to contribute to the success of both the team and clients.
- No Experience Required: We provide comprehensive training to set you up for success and support your professional development.
What We Offer:
- Paid Training: Receive thorough onboarding and continuous training to ensure your success in the role.
- Career Advancement: Opportunities for growth and promotion within the company, enabling long-term career development in the fundraising and event marketing sectors.
- Supportive Work Environment: Join a collaborative and high-energy team dedicated to innovation and client success.
- Competitive Pay: Enjoy a competitive salary with performance-based incentives.
- Impactful Work: Contribute to nonprofit events and fundraising efforts that create lasting change and positively impact communities.
Salary : $35,000 - $55,000