What are the responsibilities and job description for the Call Center Clinician position at Coastal Horizons Center?
At Coastal Horizons, we are dedicated to making a positive impact on individuals and communities. As a leading provider of comprehensive behavioral health services, we believe in the power of compassionate care, inclusivity, and teamwork. We are currently seeking a motivated and passionate Call Center Clinician to join our dynamic team. If you're looking for an opportunity to make a difference, we invite you to explore the exciting positions available with us.
Job Title: Call Center Clinician
Location: On-site
County: New Hanover and Brunswick Counties
Schedule: Monday to Friday, Full Time
JOB POSTING:
We are seeking a dedicated and compassionate Call Center Clinician to join our team. The ideal candidate will be responsible for providing clinical oversight, guidance, and direction to peer support staff responding to incoming calls. This position is responsible for staffing cases and assisting in coordination of care to new or potential clients enrolling in services at Coastal Horizons. This role requires the ability to work autonomously, while still receiving appropriate supervision to ensure best practices and client care.
POSITION HIGHLIGHTS:
- Provide individual and group counseling sessions to clients with substance use, addiction, mental health, and co-occurring disorders.
- Deliver psycho-social support and therapeutic interventions to or promote recovery and enhance mental well-being.
- Maintaining and ensuring all documentation is accurate, complete, and compliant with relevant laws and regulations.
- Collaborate with other healthcare professionals to provide holistic care to clients.
- Provide ongoing clinical support and guidance to Call Center peer support staff as they respond to incoming calls
- Participate in regular supervision and team meetings for continuous learning and professional development.
- Adhere to ethical standards and organizational policies while fostering a positive and supportive environment for clients.
REQUIRED EDUCATIONAL/QUALIFICATIONS:
- Master’s degree in social work, Counseling, Psychology, or a related field.
- Licensed in North Carolina (LCSW, LCMHC, LPA, or equivalent).
- 2 years of experience working in the field of substance use, mental health, or co-occurring disorders.
- Knowledge of evidence-based therapeutic practices and interventions for substance use and mental health issues.
- Ability to manage a caseload effectively while providing individualized care to clients.
- Strong communication, interpersonal, and organizational skills.
- Ability to work independently and as part of a collaborative team.
- Experience working with both adults and adolescents is preferred.
SALARY & BENEFITS:
- Competitive salary based on experience
- Comprehensive medical, dental, and vision insurance
- Educational loan repayment programs & Career growth
- Retirement savings plan/401K
- Paid time off programs, rollover hours, 14 paid holidays
- Employee engagement activities, resource groups, and diversity events
HOW TO APPLY:
Interested candidates should submit their resume and cover letter through our Careers Page. If you require an accommodation during the application process, please contact us at jobs@coastalhorizons.org.
We look forward to reviewing your application!
EEO STATEMENT
Coastal Horizons is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender, gender identity and expression, national origin, age, disability or protected veteran status. We celebrate diversity and are committed to creating an inclusive environment for all of our associates.
