What are the responsibilities and job description for the Fairfield Inn & Suites - Front Desk Supervisor (Full-Time) position at COASTAL Hospitality Associates, LLC.?
Front Desk Supervisor starting at $17.00 / hr!
If you are seeking to joining a GREAT company that TRULY CARES about YOU - Join our Fairfield Team today!
We are excited to invite talented candidates to apply immediately for this outstanding opportunity to work in a fun, fast paced environment. Bring your unmatched customer service, hands on leadership skills and a desire to grow your career in hospitality here at the oceanfront for Front Desk Supervisor! Our team wouldn't be complete without you!
How You'll Be Rewarded:
- A chance to learn something new every day in a fun, friendly work environment!
- Health Benefits; Medical, Dental and Vision
- Paid Time Off
- Employee Assistance Program
- Company Paid Short Term Disability, Life Insurance and Accidental Death
- Affordable and Optional Long Term Disability and Supplemental Life Insurance
- Company Matched 401K
- Health Care Flexible Spending Account
- Dependent Care Flexible Spending Account
- Health Savings Account
- Legal Resources
- Associate Travel Discounts per Brand Guidelines
What You Will Bring To This Role:
The Fairfield Inn and Suites Virginia Beach Oceanfront is seeking a team orientated hospitality specialist to fill the role of Front Desk Supervisor. This supervisor is responsible for the Afternoon/Evening supervision of all aspects of the Front Desk functions and ensuring guest satisfaction. Candidate must be available to work a variety of shifts including 3pm-11pm.
Some of Your Responsibilities Would Be:
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Provide excellent guest service and enhance the guest experience
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Maintain complete knowledge of and comply with all company and departmental policies/service procedures/standards
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Resolve guest complaints, ensuring guest satisfaction
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Monitor and maintain cleanliness, sanitation and organization of assigned work areas
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Maintain knowledge of hotel features, amenities, services and all hotel departments.
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Answer phones, check guests in/out, make reservations, handle guest requests and coordinate groups
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Train, support, supervise and manage the performance of the front desk team
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Involvement in hiring, scheduling, progressive discipline, ordering departmental supplies, monthly inventories, departmental meetings
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Involvement in all hotel activities and offering support and assistance to all hotel departments
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Work to maximize revenues and minimize expenses
Minimum Qualifications:
- Candidates must possess at least one year of hotel front desk experience.
- Requires knowledge of Microsoft Outlook, Word and Excel.
- Previous cash handling experience.
- Candidates must be willing to work a varied schedule to include days, evenings, overnight, holidays and weekends.
- Physical requirements include: walking and standing for up to 8 hours per day; pushing and pulling up to 200lbs; lifting/transporting at least 50lbs: reaching; bending and stooping; and visually inspecting items.
Desired Characteristics:
- Highly developed computer skills.
- Well organized and detail-oriented.
- Ability to work independently and with diverse groups of individuals.
- Display initiative, perseverance and analytical skills.
- Highly developed communication skills.
- Professional and ethical in all situations.
- Excellent customer service skills.
- Quick learner with strong work ethic.
- Team player and ability to get along with others.
- Exemplary written and verbal communication skills.
This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Candidates can expect to: walk and stand for a full shift; bend, stoop and reach overhead; push and pull up to 100lbs and lift up to 50lbs.
EOE M/F/Vet/Disabled
Job Type: Full -Time with flexible scheduling
Salary: Starting at $17.00 per hour
Salary : $17
