What are the responsibilities and job description for the Customer Service Representative position at Coastal Pools?
Customer Service Representative (CSR)
We are on the search for a highly capable Customer Service Representative to join our team in Grasonville, Maryland. In this role, you will be vital in handling customer support, sales, and showroom duties. This role will require you to interact with customers in our showroom and manage customer inquiries in a call center environment.
Responsibilities:
- Provide exceptional customer service by answering inbound calls and responding to customer inquiries
- Manage order entries and schedule appointments, ensuring accuracy and efficiency in all transactions
- Utilize web-based tools such as JobTread, Google Earth, Sales CRM and Microsoft applications for data entry and customer communication
- Maintain comprehensive product knowledge to provide efficient and accurate customer support
- Handle customer correspondence via email, phone, and JobTread professionally and promptly
- Work within a call center environment, efficiently managing a multi-line phone system
- Foster in-person communication when necessary, providing excellent service to all customers
- Develop and maintain an understanding of sales and design to better assist customers
- Show a willingness to learn and adapt to changing customer service and sales environments.
Requirements
- An outgoing and energetic personality that is eager to interact with customers.
- Proven experience in answering inbound calls professionally and courteously.
- Prior work experience in a call center customer service role. (preferred)
- Strong customer service skills, including the ability to manage and respond to different customer situations with diplomacy and tact.
- Accurate data entry skills, with attention to detail and proficiency in entering customer information into databases.
- Experience with email correspondence, including responding to customer inquiries and complaints via email.
- Ability to handle both inbound and outbound calls, including customer complaints and inquiries.
- Proficiency in Microsoft Excel, including creating spreadsheets, using formulas, and creating reports.
- Proficiency in Microsoft Word, including creating and editing documents, formatting text, and using templates.
- Experience scheduling appointments, including managing customer schedules, confirming appointments, and rescheduling as necessary.
What Coastal Pools Offers You
- Amazing new design studio / call center
- Work in an industry making customers dreams come true
- Mon – Friday work ours 8-5
- 401(k)
- Dental insurance
- Vision insurance
- Health insurance
- On-the-job training
- 10 Days PTO after 90 days – Accrual System
- 15 Days PTO Max
- Additional 8 Paid Holidays
If you are the type of person that makes people, feel welcome with an energy and positivity that you can feel through the phone, what are you waiting for? Come join the Coastal Pools Team today!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18
