What are the responsibilities and job description for the Office Administrator position at Coastline Academy?
About Us
Founded in 2017, Coastline Academy is the largest behind-the-wheel driver education company in the United States. Currently in 9 states and growing, we are a people-first, technology-centric company with a focus on transparency and efficiency. We are on a mission to rid the world of car crashes by teaching students to be safe and confident drivers for life.
About This Role
The Office Administrator is a pivotal role responsible for assisting our Office Manager to ensure smooth office operations. This role involves a combination of administrative and logistical responsibilities, requiring exceptional organizational and communication skills.
Key Responsibilities
Founded in 2017, Coastline Academy is the largest behind-the-wheel driver education company in the United States. Currently in 9 states and growing, we are a people-first, technology-centric company with a focus on transparency and efficiency. We are on a mission to rid the world of car crashes by teaching students to be safe and confident drivers for life.
About This Role
The Office Administrator is a pivotal role responsible for assisting our Office Manager to ensure smooth office operations. This role involves a combination of administrative and logistical responsibilities, requiring exceptional organizational and communication skills.
Key Responsibilities
- Ensure office supplies are stocked and necessary equipment is in good working condition.
- Maintain organization of office files and ensure proper completion of state-required documentation, including certificates and drive logs.
- Scan and upload documentation and mail as needed.
- Oversee office cleanliness standards and assist with cleaning tasks as needed to maintain a professional and welcoming environment.
- Serve as a secondary point of contact for resolving customer inquiries and concerns, ensuring prompt and professional communication.
- Provide exceptional support to customers by addressing scheduling, documentation, or service-related questions.
- Collaborate with team members to deliver consistent and positive customer experiences.
- Maintain a customer-first mindset, proactively identifying opportunities to enhance satisfaction and loyalty.
- Ensure all customer interactions align with company values and service standards.
- Proven experience in office administration or a similar administrative role.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Excellent communication skills and the ability to collaborate with team members.
- Valid driver's license with a clean driving record.
- Proficiency in tools like Slack, Gmail, Google Sheets, Google Docs and office productivity software.
- Detail-oriented and committed to maintaining compliance standards.
- A proactive problem-solver who thrives in a dynamic environment.
- Ability to foster a collaborative and supportive team atmosphere.
- Strong multitasking skills and ability to balance administrative and operational responsibilities.
- Must be able to sit for prolonged periods of time in a vehicle
- Must be able to see and hear during all weather conditions
- Must be able to bend, stoop, kneel, touch, feel
- Must be able to lift up to 25 pounds at times
