Tax Specialist I - Tax Commissioner

Salary : $17.95 Hourly

Location : Marietta, GA

Job Type : Full-Time

Job Number : 03953

Department : Tax Commissioner

Opening Date : 02 / 21 / 2025

Closing Date : 2 / 28 / 2025 11 : 59 PM Eastern

Grade Code : 102

Position Information

The Tax Specialist I position is for the individual with top-notch customer service skills, cash handling experience, and is detail-oriented. Cobb County offers a comprehensive benefits package. Office hours are 8 am - 5 pm, and this position is NOT remote.

There are two positions available in the Tax Commissioner's Office at one of our 5 locations :

• Main Office (736 Whitlock Ave, Suite 100; Marietta, GA 30064)
• East Office (4400 Lower Roswell Rd; Marietta, GA 30068)
• South Office (4700 Austell Rd; Austell, GA 30106)
• North Office (2932 Canton Rd; Marietta, GA 30066)
• West Office (3858 Kemp Ridge Rd; Acworth, GA 30101)

Essential Functions

Provides customer service : assists customers; provides information and answers questions and concerns; responds to open records request in accordance with legal guidelines; investigates and resolves questions, issues, and technical problems related to tax accounts, tax code interpretation, and department procedures; and directs customers to appropriate department or individual as necessary.

Performs cashier duties : calculates various taxes and fees; assesses penalties; receives monies in payment of taxes, fees, insurance lapse fees, fines, and other departmental fees or services; records transactions; issues receipts; makes cash drops; balances cash to documentation; performs daily balance of cash, check, credit and debit transactions; and secures cash drawer at close of day.

Analyzes, interprets and evaluates information obtained from state records, medical disability letters and other legal instruments : determines legal ownership and proper course of action regarding motor vehicle registration, titling and taxation; determines home exemption qualifications; conducts homestead audits; verifies identification, proof of residency, correct ownership, perfection of lien, and other documentation; issues license plate types; issues correct year decal and handicap decals as mandated; and monitors assigned inventory.

Processes registrations, tags, titles, and / or disabled placards : verifies accuracy and completeness of documentation; determines taxable value; enters data into departmental computer systems; issues initial tags and titles and disabled placards; processes renewals, special requests, and requests for prestige plates; cancels tags; files changes of address; corrects titles; adds or removes liens; assists commercial drivers and fleet owners with apportionment license plates and taxes according to the International Registration Plan; and maintains related documentation and files.

Conducts research to resolve routine tax issues : receives and responds to issues concerning tax bills, tax laws and regulations, city and County ordinances, assessments and valuations, exemptions, bankruptcy, widow years' support, condemnations, liens, rejected payments, and other tax related issues; and refers difficult questions to supervisor / manager for resolution.

Collects real estate, personal property, mobile home, and public utility taxes using single and batch processing. Sorts, scans, and processes property and motor vehicle mail. Approves and processes homestead exemptions, and mail address changes, including reviewing, approving, and data entry. Responds to requests and inquiries from taxpayers in person, by mail, phone, or fax.

Utilizes various research tools and records from Superior Court, Water System, Georgia Driver Record and Integrated Vehicle Enterprise System (GA DRIVES), Elections and Registrations, Veterans Administration, IRS, Georgia Department of Roads and LexisNexis to confirm exemption qualifications, conduct homestead audits and issue specialty plates.

Interfaces with Court system, Police and other legal authorities as needed to assist with investigations.

Performs other related duties as assigned.

Minimum Qualifications

High School Diploma or GED required; previous experience in customer service, cashiering, or a related field preferred.

Preferred Qualifications

Physical Abilities

Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and / or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station

Sensory Requirements

Some tasks require the ability to communicate orally.

Environmental Factors

Essential functions are regularly performed without exposure to adverse environmental conditions.

EEO Statement

Cobb County Government is proud to be an equal-opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status.

Visit Cobb County's Employee Benefits page to learn more.

I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Employment History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.

I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating "see resume" on the application may not be accepted in lieu of a completed application.

Are you legally eligible to work in the United States on an unlimited and unrestricted basis?

Educational Background : Mark the highest level of education you have completed.

If you have a college degree, what was your major area of study? Enter N / A if this does not apply.

How many years of experience do you have performing face-to-face customer service? (Your response must also be supported by the information listed in the 'Employment History' section of your application.)

In this position, customer service duties may occur in a call center environment. Do you have experience working in a call center?

Do you have cash handling and / or payment processing experience?

If you answered "Yes" to the above question, please describe your cash handling and / or payment processing experience in detail. Enter N / A if not applicable.

Please list all programs you have used for payment processing (i.e., ReCo, Ez-Scan, etc). Enter N / A if not applicable.

Do you have experience using DRIVES operating system? (Your response must also be supported by the information listed in the 'Employment History' section of your application.)

Do you have experience working for a government entity?

If you are bilingual, what languages do you speak and what is your skill level for each language? Enter N / A if this does not apply.

Do you have reliable transportation to and from work?

I understand that a resume must be attached to my online application in order for it to be deemed complete.

The Tax Commissioner's Office operates as one office with five locations, all located in Cobb County. Candidates must be willing to work at any of these locations. Are you willing to work at any of our five locations?

If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements : a criminal background check and a credit check. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?

Required Question

Salary : $18