Director IT Business Solutions and Client Services

Job Overview

The Director, IT Business Solutions & Client Services will oversee a team of functional experts, partners with a business vertical, ensure we invest in the appropriate technology for business capabilities, at the right price, and continue to deliver value over time. Effective delivery of IT services through the management and orchestration of people, products, providers/contractors, and processes. The Director accountable for the delivery of short to mid-term, 1–3-year plans for optimizing the organization, function, or sub-function and the talent required to execute determined strategies. Ensure proper alignment with the enterprise's business strategy and the delivery of capabilities required to achieve business success. The Director is accountable for Vendor Management work, including the identification and management of technical and IT outsourcing according to organizational quality standards and policies; provide advice and training on technical aspects of technical architecture, systems, and solutions, negotiate service level agreements, performance/quality metrics and ensure contractual obligations are met; resolve vendor problems related to quality, performance, and service levels.

Duties & Responsibilities

• Partner with leaders to consult on business strategies, potential technology solutions in both software and infrastructure, as part of the ideation process
• Assist in building an effective cross-functional benefit/ROI for new technology solutions
• Solidify business outcomes with appropriate finance teams to ensure proper financial governance from implementation through value realization to improve governance model and enforcement of IT services inside/outside of IT to ensure strategic alignment, cost-effectiveness and avoid duplication of effort/costs
• Supervise ongoing IT project implementations via Program Manager based on an area of expertise to provide regular executive briefings to key stakeholders; develop and govern agile teams for successful delivery
• Develop and govern agile teams for successful delivery; collaborate effectively with product owners to influence and guide key stakeholders to make smart technology investment decisions
• Govern support of existing IT solutions. Provide periodic briefings to product owners on the ongoing cost of operations.
• Provide regular feedback to IT communities of service to better enable continuous improvement of support
• Understand and advocate for CONA strategies and capabilities in the specific business vertical. Where appropriate, actively participate in workshops and CONA governance routines
• Set the mission and vision of the team to foster a business-oriented culture and mindset driven by continual service improvement techniques.
• Establish, monitor, and analyze performance metrics and service level agreements to ensure business and customer needs are being properly met
• Champion involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities
• Direct, lead, and motivate a functional team to deliver results by communicating company goals and deadlines; engage and develop teammates through effective performance management, coaching, and training; implement continuous improvement methods and embody company purpose and values to inspire servant leadership

Knowledge, Skills, & Abilities

• 7 years of IT leadership experience can be from any technical or business solutions services background
• Strong knowledge in modern software, infrastructure, and mobile technologies
• Project management and team management skills, across multiple teams, such as planning, budgetary control, people management, etc.
• Up-to-date knowledge of methodologies and trends in both business and IT, with preferred experience with Agile methodologies
• Ability to handle pressure and deadline-oriented project demands, as well as manage multiple initiatives
• Capable of recognizing, interpreting, and regulating emotions, while understanding the emotions of others to respond effectively to achieve beneficial outcomes
• Maintain adherence to established routines while remaining adaptable and able to negotiate with stakeholders and leaders to achieve desired outcomes.
• Strong change management experience with a passion for leading successful team efforts and projects
• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate technical concepts to technical and non-technical audiences at various hierarchical levels
• Must be a critical thinker with strong problem-solving skills
• Must have a strong business and financial acumen with a value mindset, advisory skills, and demonstrated ownership of the function, strategy and objectives assigned
• Must have a strong overall knowledge of Risk and IT Security principles
  

Minimum Qualifications

• Bachelors degree four (4) years
• Knowledge acquired through 7 or more years of work experience
• Degree in a technology-related field, Applied Business, or equivalent work or education-related experience

Preferred Qualifications

• Knowledge acquired through 7 or more years of work experience
• Degree in a technology-related field, Applied Business, or equivalent work or education-related experience

Work Environment

Office environment

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