What are the responsibilities and job description for the Hotel Front Desk Clerk position at Cocopah Indian Tribe?
Job Title:
Hotel Front Desk Clerk
Salary:
$14.23/Hour
FLSA Status:
Non Exempt
Summary
Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries concerning reservations, hotel or casino information and guest concerns.
Essential Duties and Responsibilities:
- Greet and complete established check-in procedures for arriving guests, using both manual and computerized methods, ensuring guests are satisfied with their room placement.
- Facilitates guest departure (check-out) by following established manual and computer procedures in order to close guest accounts properly.
- Calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods. Present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
- Answers inquiries and accepts reservations, both in person and by telephone. Accurately disclosing hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Maintains good guest relations by keeping abreast of all in-house and community events in order to answer questions.
- Control cash transactions at the front desk and maintain complete responsibility for cash bank.
- Maintain a friendly, helpful and courteous demeanor at all times.
- Performs other duties as assigned by management.
- Informs guests about services and facilities available.
- Distributes information to guests.
- Answer phones and making wake up calls.
- Other duties may be assigned.
Knowledge, Skills and Abilities
- To perform the job successfully, an individual should demonstrate the following competencies:
- Ability to manage difficult customer situations and respond promptly to customer needs.
- Ability to maintain confidentiality.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of guests.
- Follows instructions, responds to management direction.
- Greets and welcome guests with a smile, and take pride in being a resort team member.
- Knowledge of Internet software and Word Processing software.
Qualifications
Education and/or Experience
- High school diploma or general education degree (GED); two to three months related experience and/or training; or equivalent combination of education and experience.
- Previous customer service and front desk experience preferred.
The Cocopah Indian Tribe is a mandatory COVID-19 vaccination employer. All employees are required to be fully vaccinated as a condition of employment.
Great Fringe Benefits !!
(Full-time Positions)
Medical, Dental, Vision, Life/AD&D Insurance, Employee Assistance Program,
401K Plan with Employer Match, Ancillary Benefits (AFLAC, VTL)
NATIVE AMERICAN AND CURRENT EMPLOYEE EMPLOYMENT PREFERENCE POLICIES ARE APPLICABLE TO ALL POSITIONS. MUST BE ABLE TO PASS PRE-EMPLOYMENT AND ON-GOING RANDOM DRUG/ALCOHOL TESTS.
The opening and closings of these positions are subject to change upon the need of each department. For more information please contact Cocopah Human Resources at 928-627-2102.
Job Type: Full-time
Pay: $14.23 per hour
Salary : $14
