What are the responsibilities and job description for the Hotel Front Desk Clerk position at Cocusa Motel?
Overview
We are seeking a dedicated and professional Hotel Front Desk Clerk to join our team. This role is vital in providing exceptional customer service and ensuring a smooth check-in and check-out process for our guests. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage multiple tasks efficiently in a hotel environment. Experience in hotels is required, and bilingual or multilingual abilities are a plus.
Duties
- Greet guests upon arrival with a warm and welcoming attitude.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest accounts.
- Handle reservations, cancellations, and modifications using hotel management software.
- Address guest inquiries and resolve any issues related to their stay promptly.
- Maintain knowledge of hotel services, local attractions, and events to assist guests effectively.
- Operate phone systems to manage incoming calls and provide information to guests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold the highest standards of hospitality and professionalism at all times.
Requirements
- Drug test is required as well as background check.
- Must have graduated High School or have GED.
- Previous experience in front desk operations isrequired. Wage DOE.
- Strong customer service skills with a focus on guest relations.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- Proficiency in phone systems and hotel management software is advantageous.
- Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests; must speak English.
- Excellent organizational skills with attention to detail.
- Ability to handle stressful situations calmly and efficiently.
- A positive attitude and a commitment to providing outstanding service.
Join our team as a Hotel Front Desk Clerk where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Full-time
Pay: $16.80 - $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Nights as needed
- Weekends as needed
Work Location: In person
Salary : $17 - $17