Owner Relations Manager

Key Objectives: The Owner Relations Manager will play a pivotal role in maintaining and enhancing our relationships with property owners. This individual will be the primary point of contact for our owners, ensuring their needs are met with professionalism, warmth, and efficiency. Organization and proactive communication are the cornerstones of this role, as the manager will coordinate various projects and services to ensure an exceptional experience for both owners and guests.

Responsibilities:

• Owner Communication: Engage with property owners on a daily basis through phone, text, email, and in-person meetings. Ensure timely, clear, and effective communication to understand their needs, preferences, and feedback.
• Reservation Management: Ensure incoming owners have been contacted prior to arrival, coordinating closely with our back-office team. Inform relevant vendors about owner arrivals to ensure properties are maintained to the highest standards.
• Service Coordination: Manage and task homeowner requests for maintenance, housekeeping, and property management through our internal systems. Follow up diligently to confirm completion and owner satisfaction.
• Financial Oversight: Assist in reviewing monthly statements with the accounting department to clarify homeowner costs versus CBIV absorbed costs. Ensure transparency and alignment with contract details and owner preferences.
• Realtor Collaboration: Coordinate with real estate agents for property showings and open houses, managing schedules to accommodate turn services efficiently.
• Enhanced Experience Services: Facilitate the addition of special services for homeowners, such as bike rentals, beach chair rentals, extra cleaning services, and more, to enhance their property and guest experiences.
• Charge Investigation: Investigate and address any unusual charges or homeowner inquiries, ensuring clarity and resolution in a timely manner.
• Additional Responsibilities: Perform other related duties as assigned, always aiming to improve owner satisfaction and property standards.

Qualifications:

• Proven experience in customer service, hospitality, or real estate management, preferably in a high-touch environment.
• Exceptional communication skills, with the ability to manage relationships with tact, diplomacy, and professionalism.
• Strong organizational skills and the ability to manage multiple projects simultaneously.
• A proactive approach to problem-solving and the ability to work independently.
• Knowledge of the Kihei/Wailea area and the unique needs of vacation property owners in Maui is a plus.

Job Type: Full-time

Pay: $60,000.00 - $62,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekends as needed

Ability to Relocate:

• Kīhei, HI 96753: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $62,000