What are the responsibilities and job description for the Support Engineer III position at Collabera?
Job Title: Support Engineer III
Location: Sunnyvale, CA
Duration: 11 Months
Pay range: $39 - $41/Hr
Job Description:
Required Qualifications:
Preferred Qualifications:
Location: Sunnyvale, CA
Duration: 11 Months
Pay range: $39 - $41/Hr
Job Description:
We are looking for engineers who can use scripting and programming skills to troubleshoot and resolve issues across our array of products.
You will own production system software deployments and ongoing software upgrades for our backend services.
Support engineers troubleshoot, debug, evaluate and resolve computer-identified alarms, perform software deployments and migrations, host management and automate routine operational tasks.
The position requires a combination of troubleshooting, technical and communication skills and includes a mix of on call and operational tasks and may involve small-project software development work.
Support Engineers also develop tools and automation to achieve human free operations.
They use the right tool for the job, and modify software in a way that leverages the overall system architecture.
If you have a Application Support background, are interested in business growth and have passion to develop tools at large scale, this is the opportunity for you.
Required Qualifications:
Detailed knowledge of basic computer concepts, PC hardware and software troubleshooting, and workstation (desktop/laptop) hardware.
Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.
Experience supporting Macintosh OS X (10.4 & upwards) desirable.
Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.
Solid knowledge of networks including Ethernet, TCP/IP, and Windows Server networking.
Self motivated with the ability to work independently with minimal supervision.
Ability to maintain Customer Focus, stay motivated and be proactive.
Insist on the highest standards from self and others.
Good verbal and written communication skills.
Good attention to detail and organizational skills.
Must be able to safely lift up to 50 lbs.
BS Degree in computer science or combination of education and relevant experience.
3 years of software development, or 4 years of technical support experience
Experience troubleshooting and debugging technical systems
Experience in Unix
Experience scripting in modern program languages
Preferred Qualifications:
Knowledge of web services, distributed systems, and web application development
Experience troubleshooting & maintaining hardware & software RAID
Experience with REST web services, XML, JSON
Salary : $39 - $41
