What are the responsibilities and job description for the Support Engineer III position at TekWissen LLC?
Job Description
Job Description
Overview
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. We are a community of 50 million who think-and feel-differently about investing. Together, we're changing the way the world invests. Since our founding in 1975, helping investors achieve their goals has been our main reason for existence. At Client, we're built differently. Our client is investor-owned, meaning that we're owned by our funds, which are owned by our fund shareholder clients. Therefore, your success adds to ours, so you're surrounded by people who care about the same things. With no other parties to answer to, we make decisions-including keeping investing costs as low as possible-with your needs in mind. Because of our unique structure, your goals align with our goals.
Position : Support Engineer III
Location : Sunnyvale, CA 94089
Duration : 11 Months
Job Type : Contract
Work Type : Onsite
Job Description :
Key job responsibilities
Troubleshoot and diagnose software issues On call support as needed / supporting customer time zones as needed.
Resolve technical problems in a timely and efficient manner
Maintain a comprehensive knowledge of product documentation and features
Document and track customer and system issues
Provide feedback to the development team on product issues and support in implementation of potential improvements
Automate manual tasks and workflows
Stay up-to-date on the latest software releases and updates
Migrate existing Native AWS solutions from AWS Console into packaged and automated DevOps pipelines (infrastructure as code, implementing CI / CD practices and automated unit testing)
In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.
Typical Day in the Role :
Daily Schedule / OT Expectations :
M-F 40 HRS / No OT Expected
Interaction with Team :
Mix of both independent and collaborative
Typical Task Breakdown :
Troubleshoot and diagnose software issues On call support
Resolve technical problems in a timely and efficient manner
Maintain a comprehensive knowledge of product documentation and features
Document and track customer and system issues
Provide feedback to the development team on product issues and support in implementation of potential improvements
Automate manual tasks and workflows
Stay up-to-date on the latest software releases and updates
Migrate existing Native AWS solutions from AWS Console into packaged and automated DevOps pipelines (infrastructure as code, implementing CI / CD practices and automated unit testing)
In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.
Candidate Requirements :
Desired Leadership Principles :
Deliver results
Learn and be curious
Insist on higher standards
Degrees / Certs and / or Experience Required :
BS Degree in computer science or combination of education and relevant experience.
4 years relevant work experience.
Experience scripting in modern program languages
Experience troubleshooting and debugging technical systems
Experience in agile / scrum or related collaborative workflow
Experience troubleshooting and documenting findings
Knowledge of UNIX / Linux operating system
Preferred Qualifications / Nice to Have's :
Knowledge of distributed applications / enterprise applications
Experience analyzing and troubleshooting RESTful web API calls
Top 3 must-have hard skills :
Experience in supporting critical systems understand changes in production systems
Basic deployment expierence and making changes through pipeline / various stages
TekWissen Group is an equal opportunity employer supporting workforce diversity.
