Program Analyst

Job Description:

Short Description:

ITAM Software Program Analyst

Complete Description:

We ae seeking an experienced IT Asset Management Software Program Analyst to lead the development and implementation of a comprehensive software asset management (SAM) lifecycle program. A strong background in ITAM and SAM principles, with proven expertise in implementing and optimizing ServiceNow IT Asset Management modules. This role is critical in ensuring the efficient management of software assets throughout their lifecycle, optimizing costs, minimizing risks, and ensuring compliance with licensing agreements.

Responsibilities:

Program Development and Oversight:

· Design, develop, and oversee the implementation of a robust **Software Asset Management Life Cycle Program.

· Establish policies, processes, and governance for the management of software assets across the organization.

· Define and implement workflows to ensure effective tracking and reporting of software usage and compliance.

· ServiceNow Implementation:

· Lead the integration and configuration of **ServiceNow IT Asset Management (SAM)** modules, including Software Asset Management Professional.

· Collaborate with stakeholders to customize ServiceNow workflows and reporting dashboards to meet organizational needs.

· Provide recommendations for ServiceNow optimizations and upgrades regarding ITAM/SAM functionalities.

Software License Management:

· Manage and track software licenses, entitlements, and compliance requirements.

· Conduct periodic audits to identify risks, licensing gaps, and cost-saving opportunities.

· Partner with procurement teams to negotiate software license agreements and renewals.

· Stakeholder Collaboration:

· Work closely with IT, procurement, and finance teams to align software asset management practices with organizational goals.

· Collaborate with vendor management teams to ensure accurate contract and license tracking.

· Provide training and guidance to stakeholders on SAM policies, processes, and tools.

· Data Analysis and Reporting:

· Develop and maintain reports and dashboards to provide visibility into software usage, compliance, and cost savings.

· Perform data analysis to identify trends, risks, and opportunities for process improvement.

· Ensure the accuracy and integrity of data within the SAM tools.

Education and Experience:

· Bachelor’s degree in information technology, Business Administration, or a related field (or equivalent work experience).

· 7 years of experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM)

· Hands on experience with ServiceNow implementation, particularly the ITAM or SAM modules.

Technical Skills:

· Proficiency in Service Now ITAM/SAM Professional or similar platforms.

· Strong understanding of software licensing models.

· Familiarity with ITIL principles and best practices.

Soft Skills:

· Excellent analytical and problem-solving skills

· Strong communication and interpersonal skills.

· Strong communication and interpersonal skills to effectively collaborate with cross-functional teams.

· Ability to lead projects and manage competing priorities in a fast-paced environment.

Skills:

· Experience in IT Asset Management (ITAM) with a focus on Software Asset Management (SAM). Required 7 Years

· Hands on experience with ServiceNow implementation, particularly the ITAM or SAM modules. Required

· Proficiency in Service Now ITAM/SAM Professional or similar platforms. Required

· Strong understanding of software licensing models. Required

· Familiarity with ITIL principles and best practices. Required

Job Type: Contract

Pay: $76.00 - $85.00 per hour

Expected hours: 48 per week

Work Location: In person

Salary : $76 - $85