What are the responsibilities and job description for the Service Writer/Advisor position at COLLEGE CHEVROLET BUICK?
Overview
We are seeking a dedicated and detail-oriented Service Writer to join our dynamic team at a reputable dealership. The ideal candidate will serve as the primary point of contact for customers, ensuring their service needs are met efficiently and effectively. This role requires strong customer service skills, a solid understanding of automotive services, and the ability to communicate technical information clearly. If you have experience in sales and a passion for the automotive industry, we encourage you to apply.
Responsibilities
- Greet customers promptly and professionally as they arrive at the service department.
- Listen to customer concerns and accurately document their service requests.
- Provide detailed explanations of services required, including oil changes, brake repairs, diesel engine repairs, and auto body repairs.
- Collaborate with mechanics to ensure accurate transmission of service information and customer needs.
- Prepare estimates for repair costs and communicate them clearly to customers.
- Follow up with customers regarding the status of their vehicles during service.
- Maintain organized records of customer interactions and service history.
- Assist in upselling additional services based on customer needs while maintaining a focus on excellent customer service.
Qualifications
- Previous experience in a dealership environment is preferred but not required.
- Strong customer service skills with the ability to build rapport with clients.
- Basic understanding of automotive repair processes, including oil changes, brake repairs, diesel engine repair, and auto body repair.
- Excellent communication skills to convey technical information effectively to customers.
- Ability to work in a fast-paced environment while managing multiple tasks simultaneously.
- A sales-oriented mindset with an eagerness to learn about automotive services.
- Proficiency in using computer systems for scheduling and record keeping.
Join our team as a Service Writer and contribute to delivering exceptional service experiences while furthering your career in the automotive industry!
Pay also has sales bonuses couldn’t add in pay area
Job Type: Full-time
Pay: $35,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
Work Days:
- Rotating weekends
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Albion, MI 49224 (Required)
Work Location: In person
Salary : $35,000 - $55,000