What are the responsibilities and job description for the CMC Phoenix Patient Financial Counselor (Hospital) position at College Medical Center Phoenix?
Job Summary
College Medical Center Phoenix is proud to be part of College Hospitals. We are dedicated to the highest quality of customer services delivered with a a sense of warmth friendliness and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight knit group, and autonomy to utilize your knowledge and experience.
College Medical Center Phoenix is searching for a Financial Counselor to join the team. The Financial Counselor identifies all patient admissions, surgeries, and outpatient observation cases with potential financial concerns and with other hospital resources, works toward resolution. Coordinates financial services with Case Management, and the Business Office. Assists patients and family members with potential funding options. Follows up to secure the patients financial situation. You will need a minimum of two years’ experience in an Insurance Verification or Business Office role in a hospital setting.
Job Description
- Must be able to perform all aspects of patient registration functions and insurance verification including California Medi-Cal Products
- Must be able to demonstrate understanding of and ability to interpret third party payor principles and terms regarding benefits and patient responsibility portions.
- Reviews and monitors all admissions for potential financial concerns or problems.
- Review the financial information during admission up to discharge for complete demographic and insurance information, required deposits, and pre-certification approvals in order to sign off that the admission is financially secured
- Updates financial account with accurate demographic and insurance information from admission through bill production
- Collects deposits and establishes payment arrangements for all self-pay accounts.
- Identifies accounts eligible for Medi-Cal and refers to eligibility agency.
- Completes HPE for appropriate encounters and/or refers to agency for eligibility determination
- Liaison for Medi-Cal application process done through Medi-Cal eligibility agency on inpatient accounts.
- Follows up on “MediCal pending” accounts until they are either approved for MediCal or changed to self-pay or other insurance.
- Provides information to patients and families on the medical center’s Charity policy when appropriate.
- Works with Case Management to assure approved days throughout the stay.
Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC Phoenix roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC Phoenix in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- Microsoft Word: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $22 - $24
