Veterinary Client Services Representative

CVH - Veterinary Receptionist/Client Services Representative

Colmey Veterinary Hospital is looking for a full or part time veterinary receptionists/client services representative. Experience is preferred but we are willing to train the right person. This position performs a variety of office and customer service related tasks and is critical to the efficiency of our normal operations.

We are a busy mixed animal practice located in beautiful, small-town Livingston, MT. Our clinic was established in 1950 and has provided veterinary services to the pets and livestock of Park County for over 70 years. We are an upbeat animal hospital focused on the care of our clients and their animals, and our clients are friendly and enjoy our family-like experience. The clinic currently offers routine health services, non-routine and illness visits, routine elective surgeries, dentistry, reproductive services and several non-elective or emergent surgeries for both small and large animals. Our clinic utilizes Cornerstone for appointment scheduling and invoicing, and front end staff frequently need to count cash and make change.

Job Duties

• Serve as the first and last point of contact for clients and patients
• Answer phone calls and return missed calls, take necessary notes, answer questions and schedule appointments or direct calls as needed
• Return client calls after conferring with a doctor, technician or management as necessary
• Must work with technicians/assistants to coordinate doctor schedules and ensure normal operations
• Must be able to recognize certain true emergency cases which must be seen immediately, including but not limited to: bloat, urinary obstruction, hit by car or other major traumas, birthing difficulty, etc.
• Report any safety concerns, necessary equipment or supply maintenance, infrastructure issues, etc. to appropriate individual(s)
• Attend monthly staff meetings
• Expected to participate in company events
• Optional - kennel duties (shared with technicians/assistants) on weekdays as well as rotating weekend kennel duty schedule

Benefits (after a 90 day probationary period)

• Simple IRA with match up to 3%
• Health insurance
• Paid vacation days
• Employee discount
• Health savings account
• Continuing education budget

Preferred Characteristics

• Experience in the field of veterinary medicine and/or animal welfare
• Good computer skills (Microsoft Office, email programs, etc.)
• Experience with Cornerstone/other veterinary medical software, or other customer relationship management (CRM)/enterprise resource planning program (ERP)

Job Requirements/Qualifications

• Excellent customer service abilities, including being personable and empathetic both in person and over the phone
• Great time management skills, able to identify necessary tasks and work independently more often than not
• Able to effectively take direction, unafraid to ask questions and be good at listening to others
• Compassionate, caring and able to effectively work within a group when needed
• Excellent attention to detail: with checking invoices, entering patient and client information, scheduling appointments, etc.
• Strong verbal and written communication skills
• Ability to maintain a positive attitude and outlook and treat others with respect regardless of the situation

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $18 - $24